Front Office Supervisor

The Wickaninnish Inn; Tofino; On-site; CAD 50,000; Full time

Job summary

A historic luxury hotel in Tofino is seeking a Front Office Supervisor to ensure exceptional guest service while leading the Front Office Team. This role requires a minimum of 2 years supervisory experience, excellent communication skills, and the ability to create a supportive, high-end service environment. The ideal candidate is flexible, organized, and committed for at least 2 years.

Benefits

Training and development opportunities

Employee discounts

Qualifications

• Minimum 2 years management or supervisory experience in a high-end full service facility.
• Excellent interpersonal, verbal and written communication skills.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Ensure efficient guest service meeting luxury standards.
• Support the Front Office Manager and assist team members.
• Be the contact person for guest inquiries and immediate assistance.

Skills

Guest service skills

Leadership abilities

Human Resources skills

Organizational skills

Attention to detail

Creative problem solving

Tools

Maestro

PMS

Microsoft Word

Squirrel

File Maker Pro

Excel

Job description

• Open to International applicants with valid Canadian Work permits: Yes

Join our Front Office Team as a Front Office Supervisor where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

Responsibilities

• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Support and assist the Front Office Manager as they are responsible and accountable for the actions of all Front Office Team Members. Work as a “hands‑on” supervisor assisting the team as they strive to meet or exceed guests’ expectations.
• Be the contact person for all guests or team members who may be requiring immediate assistance from the Front Office Supervisor, and/or follow up with guest concerns as necessary.
• Participate in all Human Resource functions within the Front Office Department, as directed by the Front Office Manager.
• Contribute and assist in creating a positive atmosphere for learning & development for the Front Office Team Members.
• Assist in creating, implementing, monitoring and continually improving systems designed to organize and control the efficient flow of guests, team members & supplies through the Front Office Department.
• Participate in the creation and achievement of the annual budget for the Front Office Department, as directed by the Front Office Manager.
• Be responsible for the overall cleanliness and physical condition of the Front Office departmental and storage areas.
• Assist in the completion of assigned administrative responsibilities required to maintain the smooth operation of the Front Office Department.

Qualifications

• The willingness to learn in a team environment while striving to exceed Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• The desire to assist and lead by example and be a pro‑active member of the Front Office Leadership Team.
• Exemplary guest service skills and a demonstrated willingness to exceed guest expectations.
• The ability and desire to lead a world‑class Front Office team.
• Excellent Human Resources skills.
• A minimum 2 years management or supervisory experience in the Front Office of a high‑end full service facility.
• Excellent interpersonal, verbal and written communication skills.
• Strong organizational skills, attention to detail, ability to multi‑task in a stressful environment, and creative problem solving skills.
• Knowledge of standard operating financial statements as well as the budgeting process, scheduling and effective cost management.
• Working knowledge of Maestro, PMS, Microsoft Word, Squirrel, File Maker Pro, Excel.
• The flexibility and enthusiasm to work evenings, weekends and holidays.
• A valid BC Class 5 Driver’s License. Applicants must be eligible for a BC Class 5 driver’s license and have a minimum of two years of clean driving experience in their home country.
• The ability to make a 2-year commitment to the position.

49,750.00 per year.

Other Perks/Benefits

https://www.wickinn.com/about-employment/

Job Application Process

In order to apply for this career opportunity, please send your resume and cover letter by clicking ‘Apply Now’.

By submitting an application you are attesting that the information given is accurate and you give consent to The Wickaninnish Inn to verify through means of previous employer contact and collection of information directly or indirectly through public social media. As we receive a high volume of e‑mails, we are only able to respond directly to you if your Resume and interests align with our currently available positions.