Front-End Service Leader: Drive Customer Experience & Ops

Walmart Inc.; Rockland; On-site; CAD 21,000 - 31,000; Full time

Job summary

Walmart Canada is seeking a Customer Service Manager in Rockland, Ontario to lead front-end operations, deliver exceptional service, and support a positive shopping experience for customers.

You will coach associates, manage cash handling and transactions, ensure compliance with company programs, and promote store initiatives while working a flexible schedule including evenings and weekends, to keep the store running smoothly.

Qualifications

• Minimum age 16 or older.
• Experience in customer service leadership or retail operations is preferred.

Responsibilities

• Lead front-end operations to deliver exceptional customer service.
• Coach associates and monitor cash handling and register controls.
• Oversee safety, security and compliance with company programs.
• Promote Walmart programs and store initiatives to customers and associates.
• Flexibly cover shifts including evenings, weekends and holidays.

Skills

Customer service leadership

Front-end operations

Loss prevention awareness

Cash handling

Tools

POS systems

EAS systems

Job description

Walmart Canada is seeking a Customer Service Manager in Rockland, Ontario to lead front-end operations, deliver exceptional service, and support a positive shopping experience for customers.

You will coach associates, manage cash handling and transactions, ensure compliance with company programs, and promote store initiatives while working a flexible schedule including evenings and weekends, to keep the store running smoothly.