Front-End Customer Experience Leader

Walmar; Uxbridge; On-site; CAD 21,000 - 30,000; Full time

Job summary

Walmart Canada in Uxbridge, Ontario is seeking a Customer Service Manager to lead front-end operations and deliver exceptional service in a fast-paced retail environment.

You will train associates, oversee cash handling and transactions, protect safety, and promote company programs while ensuring compliance with policies and delivering a positive shopping experience for customers and teams.

Responsibilities

• Leads front-end operations to deliver exceptional customer service and a positive shopping experience.
• Oversees safety, security, and emergency readiness, including proper lifting techniques and incident response.
• Trains associates on systems, procedures, discount programs, and loss prevention policies.
• Monitors register coverage, manages breaks, and supports outlying registers for efficient flow.
• Oversees purchase, return, and exchange transactions with proper approvals and accuracy.
• Ensures cash management, change provision, and audits for register accuracy.
• Promotes Walmart-sponsored programs and initiatives, including credit services and protection plans.

Job description

Walmart Canada in Uxbridge, Ontario is seeking a Customer Service Manager to lead front-end operations and deliver exceptional service in a fast-paced retail environment.

You will train associates, oversee cash handling and transactions, protect safety, and promote company programs while ensuring compliance with policies and delivering a positive shopping experience for customers and teams.