Front-End Customer Service Manager

Walmart Canada; Longueuil; On-site; CAD 22,000 - 32,000; Full time

Job summary

Walmart Canada in Longueuil, QC is seeking a Customer Service Manager to lead front-end operations, deliver exceptional service, and support a positive shopping experience while ensuring store performance and loyalty.

You will supervise safety, training, cash handling, and adherence to company programs, coordinating coverage, and guiding associates to maintain high standards across returns, transactions, and store initiatives.

Responsibilities

• Lead front-end operations to deliver exceptional customer service and support a positive shopping experience.
• Ensure compliance with company programs and operational standards in the store.
• Oversee front-end coverage, coordinate breaks, and assist with register flow to maintain efficient customer service.
• Train associates on systems, procedures, scanning accuracy, and safety requirements.
• Oversee purchase, return and exchange transactions, approving where needed and ensuring processes follow company guidelines.
• Promote company programs and initiatives including discounts and protection plans.

Job description

Walmart Canada in Longueuil, QC is seeking a Customer Service Manager to lead front-end operations, deliver exceptional service, and support a positive shopping experience while ensuring store performance and loyalty.

You will supervise safety, training, cash handling, and adherence to company programs, coordinating coverage, and guiding associates to maintain high standards across returns, transactions, and store initiatives.