Front-End Customer Service Leader

Walmart Canada; Drayton Valley; On-site; CAD 20,000 - 28,000; Full time

Job summary

Walmart Canada is seeking a Customer Service Manager to lead front-end operations, ensuring a positive shopping experience and adherence to company standards. The role emphasizes leadership, training, and exception customer service in a fast-paced retail setting.

The position requires managing difficult customer concerns, coordinating shifts, and promoting company programs while supporting loss prevention and cash handling.

Qualifications

• Minimum age 16 or older
• Ability to work varied shifts including evenings, weekends, and holidays

Responsibilities

• Lead front end operations to deliver exceptional customer service and drive customer loyalty.
• Ensure compliance with company programs and operational standards.
• Train associates on systems, procedures, discount programs, and safety requirements.
• Oversee purchase, return, and exchange transactions and verify processes.
• Promote company-sponsored programs and initiatives including credit services and protection plans.
• Monitor front end coverage and assist with cash handling and register controls.

Skills

Customer service

Leadership

Job description

Walmart Canada is seeking a Customer Service Manager to lead front-end operations, ensuring a positive shopping experience and adherence to company standards. The role emphasizes leadership, training, and exception customer service in a fast-paced retail setting.

The position requires managing difficult customer concerns, coordinating shifts, and promoting company programs while supporting loss prevention and cash handling.