Customer Service Manager: Front-End Leader

Walmart Canada; Uxbridge; On-site; CAD 21,000 - 30,000; Full time

Job summary

Walmart Canada is seeking a Customer Service Manager in the Uxbridge, Ontario area. You will lead front-end operations to deliver outstanding service, support a positive shopping experience, and drive customer loyalty across the store.

You will oversee safety, cash handling, and associates training, while ensuring compliance with company programs and standards. This role requires flexibility for varied shifts and a focus on high-quality service.

Qualifications

• Leadership experience in retail or customer service environments.
• Strong customer service orientation with problem-solving skills.
• Knowledge of front-end retail operations and checkout processes.
• Awareness of cash handling and register controls.

Responsibilities

• Lead safety, security, and emergency readiness in-store operations.
• Address customer and associate concerns to uphold a positive front-end experience.
• Monitor front-end coverage and coordinate breaks to maintain flow.
• Train associates on systems, procedures, scanning, and safety.
• Oversee purchase, return, and exchange transactions per policy.
• Support EAS and loss-prevention measures and proper alarm handling.
• Manage daily cash handling and register controls with audits.
• Promote Walmart programs and initiatives to customers and staff.

Skills

Leadership

Customer service

Retail operations

Cash handling

EAS awareness

Tools

POS systems

Register controls

Job description

Walmart Canada is seeking a Customer Service Manager in the Uxbridge, Ontario area. You will lead front-end operations to deliver outstanding service, support a positive shopping experience, and drive customer loyalty across the store.

You will oversee safety, cash handling, and associates training, while ensuring compliance with company programs and standards. This role requires flexibility for varied shifts and a focus on high-quality service.