Customer Service & Front-End Operations Leader

Walmart Canada

Cobourg

On-site

CAD 25,000 - 29,000

Full time

3 days ago

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Job summary

Walmart Canada is seeking a Customer Service Manager in Cobourg to lead front-end operations, deliver excellent service, and foster store-wide customer loyalty. You'll supervise associates, coordinate coverage, train staff on systems and procedures, and ensure compliance with company programs while maintaining a fast, friendly shopping environment for guests and teammates.

This role emphasizes safety, cash handling, and loss prevention, with opportunities to develop leadership skills in a

Qualifications

Age - 16 or older

Responsibilities

Leads front end operations to deliver exceptional customer service and drive customer loyalty.
Monitors front end coverage, coordinates breaks, and supports outlying registers to maintain efficient customer flow.
Trains associates on systems and company procedures, scanning accuracy, productivity standards, discount programs, EAS processes, and safety requirements.
Oversees purchases, returns, and exchanges with approvals when required, and ensures processes follow company guidelines.
Ensures EAS systems function properly, cashier deactivations are correct, alarms are handled, and incident logs are completed accurately.
Prepares registers for daily opening and closing, assists cashiers with change, maintains cash levels, and completes audits for register accuracy.
Oversees and promotes company programs and initiatives, including credit card services, protection plans, charity initiatives, and discount programs.