Front-End Customer Service Manager

Walmart Canada; Edmonton; On-site; CAD 25,000 - 32,000; Full time

Job summary

Walmart Canada is seeking a Customer Service Manager to lead front-end operations, ensuring a superior shopping experience and strong customer loyalty. You will drive daily store performance, coach associates, and uphold company standards across safety, cash handling, and service programs.

In this role, you will manage coverage, oversee transactions, train staff on scanning accuracy and EAS processes, and promote Walmart initiatives while maintaining a fast-paced, customer-focused environment.

Qualifications

• Age - 16 or older

Responsibilities

• Lead front end operations to ensure customer service excellence and drive loyalty.
• Train associates on systems, procedures, and safety.
• Oversee transactions, returns, and exchanges to ensure guideline compliance.
• Monitor front end coverage and assist with register operations.
• Promote company programs and initiatives.

Skills

Customer service leadership

Front end leadership

Team coaching

Tools

EAS systems

Job description

Walmart Canada is seeking a Customer Service Manager to lead front-end operations, ensuring a superior shopping experience and strong customer loyalty. You will drive daily store performance, coach associates, and uphold company standards across safety, cash handling, and service programs.

In this role, you will manage coverage, oversee transactions, train staff on scanning accuracy and EAS processes, and promote Walmart initiatives while maintaining a fast-paced, customer-focused environment.