Customer Service Lead — Front End Ops & Experience

Walmart Canada; Winnipeg; On-site; CAD 19,000 - 27,000; Full time

Job summary

Walmart Canada seeks a Customer Service Manager to lead front-end operations and deliver outstanding customer service in a fast-paced retail setting. The role focuses on coaching associates, ensuring compliance with company standards, and supporting a positive shopping experience for customers and teammates.

The position involves managing high-volume tasks, shift flexibility including evenings and weekends, and promoting Walmart programs.

Qualifications

• Age - 16 or older.
• Walmart will accommodate disability-related needs as required by law.

Responsibilities

• Leads front end operations to deliver exceptional customer service and supports a positive shopping experience.
• Trains associates on systems, procedures, scanning accuracy, and safety requirements.
• Oversees purchases, returns, and exchanges ensuring compliance with company guidelines.
• Monitors cash handling and register controls; assists with audits to ensure accuracy.
• Promotes company programs and initiatives such as credit services and protection plans.
• Provides support during shifts, including evenings, weekends, and holidays.
• Ensures EAS systems function properly and loss prevention measures are followed.

Skills

Customer service

Training & development

Job description

Walmart Canada seeks a Customer Service Manager to lead front-end operations and deliver outstanding customer service in a fast-paced retail setting. The role focuses on coaching associates, ensuring compliance with company standards, and supporting a positive shopping experience for customers and teammates.

The position involves managing high-volume tasks, shift flexibility including evenings and weekends, and promoting Walmart programs.