Customer Experience Leader – Front End Operations

Walmart Inc.; Candiac; On-site; CAD 22,000 - 32,000; Full time

Job summary

Walmart Canada is seeking a Customer Service Manager to lead front-end operations, deliver exceptional customer service, and drive loyalty. The role emphasizes safety, loss prevention, and compliance with company programs.

You will supervise associates, manage transactions, and promote company initiatives while supporting a fast-paced retail environment. The position is anchored at Walmart Canada locations, with shifts including evenings and weekends.

Qualifications

• Experience in retail or customer service leadership preferred.
• Ability to train and develop front-end staff.
• Strong focus on safety and loss prevention protocols.

Responsibilities

• Lead front-end operations to deliver customer service excellence.
• Ensure compliance with company programs and standards.
• Train associates on systems, procedures and safety.
• Oversee transactions, returns, and exchanges per policy.
• Support EAS, cash handling, and register controls.

Skills

Customer service

Leadership

Cash handling

Loss prevention

Training

Safety

Tools

EAS systems

Job description

Walmart Canada is seeking a Customer Service Manager to lead front-end operations, deliver exceptional customer service, and drive loyalty. The role emphasizes safety, loss prevention, and compliance with company programs.

You will supervise associates, manage transactions, and promote company initiatives while supporting a fast-paced retail environment. The position is anchored at Walmart Canada locations, with shifts including evenings and weekends.