Front End Associate

The Home Depot Canada; Cranbrook; On-site; CAD 25,000 - 35,000; Part time

Job summary

A leading home improvement retailer in Cranbrook is seeking a Front-end Associate to enhance customer satisfaction at the checkout. This role involves greeting customers, processing transactions efficiently, and promoting services like credit and rentals. Candidates should possess strong interpersonal skills and have a high school diploma. The position may require flexible scheduling, including evenings and weekends, within a warehouse environment that can be dusty and noisy.

Qualifications

• 1 to 2 years retail or cash experience is an asset.

Responsibilities

• Greet each customer and engage during transactions.
• Demonstrate knowledge of products and make appropriate suggestions.
• Follow all Safety and Loss Prevention policies.

Skills

Interpersonal skills

Cash Handling

Education

Highschool Diploma or Equivalent

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Overview

Front-end associates proactively direct customers to open registers and support customers at the assisted check-outs throughout the store. The front end associate will excel at processing transactions accurately and timely by executing our GET checkout process.

Key Responsibilities

Ensures Customer Satisfaction

• Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
• Demonstrates knowledge of products and services and makes appropriate suggestions to meet the customers’ needs.
• Treats all customers and associates in a sincere, appreciative manner and minimizes the time in the checkout line, acknowledging waiting customers.
• Promote and recommends services offered such as Credit, Extended Warranty, Tool Rental, Pro Services, etc.

Maintains Safety, Security and Shrink Mitigation

• Follows all Safety and Loss Prevention policies and procedures.
• Follows processes on the front-end designed to mitigate shrink and protect assets.

Competencies

• Communicates Effectively
• Customer Focus

Skills

• Interpersonal skills
• Cash Handling

Direct Manager/Direct Reports

• Front End Supervisor

Travel Requirements

• None

Physical Requirements

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions

• Working within a flexible schedule that may include evening and weekends.
• Warehouse environment that can be dusty and noisy.
• Doors are frequently open, causing drafts and interior temperature changes.

Minimum Education

• Highschool Diploma or Equivalent

Minimum Years Of Work Experience

• 1 to 2 years Retail or Cash experience an asset

Minimum Leadership Experience

• NA

Certifications

• NA

Other Requirements/Assets

• NA

The pay range for this position is between $ - $