Front End Associate

The Home Depot Canada; Saskatoon; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading home improvement retailer in Canada seeks a Front-end associate to enhance customer experience by directing customers to open registers and assisting at check-outs. Candidates should possess interpersonal skills and ideally have 1-2 years' retail or cash handling experience. The role demands effective communication and the ability to promote services. This position entails working flexible hours in a warehouse environment and ensuring smooth transactions for customers.

Qualifications

• 1 to 2 years Retail or Cash experience an asset.

Responsibilities

• Greets each customer and engages them during the transaction.
• Demonstrates knowledge of products and services to meet customer needs.
• Minimizes checkout line time, acknowledging waiting customers.
• Promotes services like Credit, Extended Warranty, and Tool Rental.

Skills

Interpersonal skills

Cash Handling

Education

Highschool Diploma or Equivalent

Job description

Overview

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Overview

Front-end associates proactively direct customers to open registers and support customers at the assisted check-outs throughout the store. The front end associate will excel at processing transactions accurately and timely by executing our GET checkout process.

Key Responsibilities

• Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
• Demonstrates knowledge of products and services and makes appropriate suggestions to meet the customers’ needs.
• Treats all customers and associates in a sincere, appreciative manner and minimizes the time in the checkout line, acknowledging waiting customers.
• Promote and recommends services offered such as Credit, Extended Warranty, Tool Rental, Pro Services, etc.

Safety, Security and Shrink Mitigation

• Follows all Safety and Loss Prevention policies and procedures.
• Follows processes on the front-end designed to mitigate shrink and protect assets.

Competencies

• Communicates Effectively
• Customer Focus

Skills

• Interpersonal skills
• Cash Handling

Direct Manager/Direct Reports

• Front End Supervisor

Travel Requirements

• None

Physical Requirements

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions

• Working within a flexible schedule that may include evening and weekends.
• Warehouse environment that can be dusty and noisy.
• Doors are frequently open, causing drafts and interior temperature changes.

Minimum Education

• Highschool Diploma or Equivalent

Minimum Years Of Work Experience

• 1 to 2 years Retail or Cash experience an asset

Minimum Leadership Experience

• NA

Certifications

• NA

Other Requirements/Assets

• NA