Front Desk & Reservations Specialist – Jasper

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

A family-oriented seasonal resort is seeking a Front Desk and Reservations Attendant. You will manage guest check-ins and inquiries, handle reservations using Visual One software, and maintain a clean front desk area. Strong communication and customer service skills are essential. The role offers a competitive hourly wage and various staff benefits, including accommodations and discounts. Expected start date is June 9, 2025.

Benefits

Company events

Discounted or free food

On-site parking

Store discount

Wellness program

Monthly staff BBQ

Staff accommodations

Discounts on rooms and restaurants

Team-building activities

Recognition for great work

Free white-water rafting

Qualifications

• No experience required; prior front-desk or customer-service experience is an asset.
• Must be able to handle positive and negative feedback.

Responsibilities

• Interact with guests for check-in, check-out, and inquiries.
• Manage reservations using Visual One software.
• Answer phones, emails, and handle payments.
• Clean and restock the front desk and guest areas.
• Fill out gift certificates and handle guest feedback.

Skills

Proficient in English

Quick learning

Excellent communication

Strong attention to detail

Organizational ability

Customer-service orientation

Punctual

Reliable

Adaptable

Tools

Visual One software

Job description

A family-oriented seasonal resort is seeking a Front Desk and Reservations Attendant. You will manage guest check-ins and inquiries, handle reservations using Visual One software, and maintain a clean front desk area. Strong communication and customer service skills are essential. The role offers a competitive hourly wage and various staff benefits, including accommodations and discounts. Expected start date is June 9, 2025.