Front Desk Receptionist

Four Seasons Hotels and Resorts; Toronto; On-site; CAD 30,000 - 60,000; Full time

Job summary

A luxury hotel chain in Toronto is seeking a Full-Time Front Desk Receptionist. This role is vital for ensuring a smooth arrival and departure for guests and involves handling inquiries and providing excellent service. The ideal candidate possesses strong interpersonal skills, fluency in English, and some experience in a luxury hotel setting. The position offers a starting pay of $22.90 per hour with opportunities for growth and a comprehensive benefits package.

Benefits

Paid time off including vacation

Exclusive discounts and travel programs

Complimentary meal per shift

Excellent training and development opportunities

Robust extended benefit plan

Monthly employee recognition celebrations

Qualifications

• 1-2 years previous Front Desk/Guest Service experience in a luxury hotel.
• Ability to lift at least 25lbs and continuous standing required.
• Additional languages are a definite asset for career growth.

Responsibilities

• Ensure guests have a smooth arrival and departure experience.
• Act as the first and last impression of the hotel.
• Handle guest comments, questions, suggestions, and concerns.

Skills

Excellent personal presentation

Interpersonal skills

Problem-solving ability

Fluency in English

Outgoing personality

Education

Post-Secondary Education in Hospitality or related field

Tools

OPERA PMS

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A warm welcome framed by spacious, modern design awaits you in the heart of Toronto's historic Yorkville neighbourhood. Enjoy authentic French cuisine paired with one of our 350 wine labels at Café Boulud, and specialty craft cocktails at our spirited lobby lounge and bar. Enjoy the serenity of our Forbes Travel Guide Five‑Star rated Spa, or step out and explore the vibrant character of Toronto's most glamorous shopping and restaurant district.

Join our team!

Are you ready to take the next big step in your hospitality career? Four Seasons Hotel Toronto is currently looking for a talented and dynamic Full‑Time Front Desk Receptionist who shares our passion for excellence and who infuses enthusiasm into everything they do!

About the role:

The Front Desk Receptionist is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Hotel, this high‑profile department carries a special responsibility. The Front Office is also the natural place where guests direct comments, questions, suggestions and concerns.

What you will bring:

We are looking for candidates who have excellent personal presentation and interpersonal skills. Good problem‑solving ability and proficiency in Hotel property management systems. Fluency in reading, writing, and spoken English is also required. The Front Desk Receptionist position requires continuous standing for the majority of the shift and ability to lift at least 25lbs. The ideal candidate will have an outgoing personality and a can‑do approach to any task.

Additional preferred qualifications & skills:

• 1–2 years previous Front Desk/Guest Service experience in a fast‑paced, luxury Hotel operation
• Previous experience with OPERA PMS is an asset
• Additional languages a definite asset for career growth
• Completion of Post‑Secondary Education in Hospitality or related field

What we offer:

• Paid time off, including vacation and floating days
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide
• Complimentary meal per shift in our employee dining room, OASIS
• Complimentary dry cleaning of uniforms
• Excellent Training and Development opportunities, including educational assistance, discounted eCornell courses, and access to complementary e‑training
• Robust extended benefit plan, including medical, dental, vision, and pension
• Monthly Employee Recognition celebrations and Bi‑Annual Employee Parties and more!

Started rate of pay of $22.90 per hour and full rate of pay of $25.44 per hour not including incentives.

Schedule & Hours:

Successful candidates possess open availability and the ability to work all shifts including weekends, holidays, and overnights.

Successful candidates must possess legal work authorization in Canada.

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.