front desk agent

Northern Vision Development LP; Whitehorse; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in the hospitality industry in Whitehorse, Yukon, is seeking a dedicated hotel staff member to manage guest registrations and provide excellent customer service. This role requires a high school diploma and a focus on client relations. Candidates should possess strong interpersonal skills and the ability to work in a fast-paced environment, with options for on-site amenities and paid time off. A willingness to relocate and shift work availability is necessary for this position.

Benefits

Group insurance benefits

Life insurance

On-site amenities

Paid time off (volunteering or personal days)

Qualifications

• Experience in hospitality sector preferred, 7 months to less than 1 year is required.
• Willingness to relocate and work shifts or on-call.
• Legally eligible to work in Canada required.

Responsibilities

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Provide customer service and information about hotel facilities.

Skills

Client focus

Efficiency

Interpersonal skills

Reliability

Organized

Flexibility

Team player

Education

Secondary (high) school graduation certificate

Tools

Word processing software

Central reservation system (CRS)

Spreadsheet

Job description

• Education :

Education

• Secondary (high) school graduation certificate

Work setting

• Hospitality industry
• Hotel, motel, resort
• Rural area
• Relocation costs not covered by employer
• Willing to relocate

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients / guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Computer and technology knowledge

• Word processing software
• Central reservation system (CRS)
• Spreadsheet
• Internet

Work conditions and physical capabilities

• Fast-paced environment
• Overtime required
• Work under pressure

Personal suitability

• Client focus
• Efficient interpersonal skills
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Are you available for shift or on-call work?
• Are you currently legally able to work in Canada?
• Are you willing to relocate for this position?

Experience

• 7 months to less than 1 year
• Group insurance benefits
• Life insurance

Other benefits

• On-site amenities
• Paid time off (volunteering or personal days)