Front desk agent

Redwood Inn & Suites; Calgary; Sur place; CAD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Dental plan

Health care plan

Vision care benefits

Résumé du poste

Redwood Inn & Suites in Calgary is seeking a front desk associate to welcome guests, process reservations, and provide information about local attractions and hotel services.

The role requires 1 year to less than 2 years of hospitality experience, strong communication skills, and a commitment to customer service. It is an on-site position with opportunities to work in a fast-paced hotel environment.

Qualifications

• Secondary school graduation certificate is required.
• 1 year to less than 2 years of experience in hospitality.
• On-site work at the physical location with no remote option.

Responsabilités

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Exchange foreign currency
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (faxing, filing, photocopying)
• Answer telephone and relay messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Connaissances

Excellent oral communication

Excellent written communication

Attention to detail

Customer service

Dependability

Team player

Organized

Formation

Secondary school graduation certificate

Outils

Multi-line switchboard

Word processing software

Database software

Central reservation system (CRS)

Spreadsheet

Internet

Description du poste

OVERVIEW

LANGUAGES

English

EDUCATION

• Secondary (high) school graduation certificate

EXPERIENCE

1 year to less than 2 years

ON SITE

Work must be completed at the physical location. There is no option to work remotely.

WORK SETTING

• Hospitality industry

RESPONSIBILITIES

TASKS

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Exchange foreign currency
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

EXPERIENCE AND SPECIALIZATION

COMPUTER AND TECHNOLOGY KNOWLEDGE

• Multi-line switchboard
• Word processing software
• Database software
• Central reservation system (CRS)
• Spreadsheet
• Internet

ADDITIONAL INFORMATION

TRANSPORTATION/TRAVEL INFORMATION

• Own transportation
• Valid driver's licence

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure

PERSONAL SUITABILITY

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player

BENEFITS

HEALTH BENEFITS

• Dental plan
• Health care plan
• Vision care benefits