guest services agent - hotel

Best Western Plus Okotoks Inn & Suites; Okotoks; Vor Ort; CAD 21.000 - 26.000; Vollzeit

Benefits dieser Stelle

Dental plan

Health care plan

Free parking available

Learning/training paid by employer

Zusammenfassung

Best Western Plus Okotoks Inn & Suites is seeking a front desk associate to greet guests, check in/out, and handle reservations. You will provide information about hotel facilities and local points of interest, assist guests with special needs, and balance payments with accuracy.

The role is on-site, with no remote options, and includes on-the-job training. No prior experience is required; training is provided to ensure smooth check-in processes, efficient room assignments, and excellent

Qualifikationen

• No degree required to apply
• Training provided on the job
• Willing to learn hotel operations and guest services

Aufgaben

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Provide customer service

Kenntnisse

Customer service

Communication

Attention to detail

Team player

Ausbildung

No degree required

Tools

Multi-line switchboard

Word processing

Central reservation system (CRS)

Spreadsheet

Internet

Jobbeschreibung

Overview

Languages

English

Education

• No degree, certificate or diploma

Experience

No experience (will train)

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Hospitality industry
• Hotel, motel, resort

Responsibilities

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Provide customer service

Experience and specialization

Computer and technology knowledge

• Multi-line switchboard
• Word processing software
• Central reservation system (CRS)
• Spreadsheet
• Internet

Additional information

Security and safety

• Criminal record check

Transportation/travel information

• Own transportation

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player

Benefits

Health benefits

• Dental plan
• Health care plan

Other Benefits

• Free parking available
• Learning/training paid by employer