Front desk agent

Crest Hotel; Qualicum Beach; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

As per collective agreement

Job summary

Crest Hotel in Qualicum Beach, Canada, is seeking a front desk clerk to welcome guests, register arrivals, and manage reservations. You will provide information on local attractions, handle payments, and coordinate group arrivals and departures in a fast-paced environment.

The role requires strong customer service, 1 year to 2 years of experience, and a secondary school certificate or equivalent. On-site position with benefits per collective agreement.

Qualifications

• Secondary education or equivalent experience required.
• 1 year to less than 2 years of experience preferred.

Responsibilities

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Provide general information about points of interest in the area.
• Process guests' departures, calculate charges and receive payments.
• Maintain an inventory of vacancies, reservations and room assignments.
• Follow emergency and safety procedures.
• Clerical duties (i.e. faxing, filing, photocopying).
• Answer telephone and relay telephone calls and messages.
• Assist clients/guests with special needs.
• Contact customers to deliver requested wakeup calls.
• Provide customer service.

Education

Secondary (high) school graduation certificate

or equivalent experience

Job description

OVERVIEW

LANGUAGES

English

EDUCATION

• Secondary (high) school graduation certificate
• or equivalent experience

EXPERIENCE

1 year to less than 2 years

ON SITE

Work must be completed at the physical location. There is no option to work remotely.

RESPONSIBILITIES

TASKS

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service

BENEFITS

FINANCIAL BENEFITS

• As per collective agreement