Front desk hotel clerk

Moosomin Motel; Moosomin; On-site; CAD 21,000 - 26,000; Full time

Job summary

Moosomin Motel requires a front desk agent to manage guest check-ins and check-outs, assign rooms, and handle reservations in a busy on-site setting.

The role includes resolving complaints, providing local information, processing payments, and maintaining orderly reservations with attention to safety procedures and clerical tasks as needed.

Qualifications

• Secondary (high) school graduation certificate.

Responsibilities

• Register arriving guests and assign rooms.
• Resolve complaints and claims.
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Provide general information about points of interest in the area.
• Process guests' departures, calculate charges and receive payments.
• Maintain an inventory of vacancies, reservations and room assignments.
• Follow emergency and safety procedures.
• Clerical duties (i.e. faxing, filing, photocopying).
• Answer telephone and relay telephone calls and messages.
• Assist clients/guests with special needs.
• Contact customers to deliver requested wakeup calls.
• Provide customer service.

Education

Secondary (high) school graduation certificate

Job description

LANGUAGES

• English

EDUCATION

• Secondary (high) school graduation certificate

EXPERIENCE

Experience an asset

ON SITE

Work must be completed at the physical location. There is no option to work remotely.

WORK SETTING

• Hotel, motel, resort

RESPONSIBILITIES

TASKS

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service