French-Speaking Customer Success Specialist

Industrial Scientific Corporation; Canada; Remote; CAD 45,000 - 65,000; Full time

Job summary

A leading tech support company in Canada is seeking a Customer Support Specialist to provide outstanding support to customers primarily in French. The role involves quality communication, technical troubleshooting, and documentation in a CRM system. Applicants should have a Bachelor's degree or equivalent experience and must demonstrate proficiency with Microsoft Office tools. This position requires a strong customer service focus and the ability to work collaboratively within a team.

Qualifications

• Must speak French fluently.
• Experience with customer service management systems.
• Strong written and verbal skills for customer interaction.

Responsibilities

• Provide quality telephone and email support.
• Document customer information in a CRM system.
• Work with internal teams to assure timely resolution.

Skills

Technical and troubleshooting proficiency

Fluent French

Communication skills

Customer service focus

Education

Bachelor's degree or equivalent work experience

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

A leading tech support company in Canada is seeking a Customer Support Specialist to provide outstanding support to customers primarily in French. The role involves quality communication, technical troubleshooting, and documentation in a CRM system. Applicants should have a Bachelor's degree or equivalent experience and must demonstrate proficiency with Microsoft Office tools. This position requires a strong customer service focus and the ability to work collaboratively within a team.