Fraud Investigator

KOHO; Canada; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading fintech company in Canada seeks a Fraud Investigator to protect customers from financial crime. You will identify fraudulent accounts, conduct investigations, and improve fraud management processes. The ideal candidate has 3-5 years of fraud investigation experience and strong analytical skills. Join a collaborative, remote-first team that prioritizes work-life integration and offers competitive compensation and inclusive benefits.

Benefits

Generous vacation and wellness days

Comprehensive health benefits

Professional development budgets

Qualifications

• 3 to 5 years of experience in fraud investigations.
• Strong analytical and problem-solving skills.
• Strong communication skills to work with stakeholders.

Responsibilities

• Identify fraudulent accounts and disrupt bad actor activities.
• Handle inbound fraud notifications and conduct investigations.
• Support the team with new investigative methods and process improvements.

Skills

Fraud investigations experience

Analytical skills

Communication skills

Fluency in French

Excel proficiency

SQL proficiency

Education

CFE, CAMS, CFA, or CFCS designations

Job description

About KOHO

We’re on a mission to make financial services better for every Canadian. That means no hidden fees, no predatory interest rates - just financial products designed to help our users spend smart, save more, and build real wealth. We’re a performance organization with a strong heart: we care deeply about outcomes, and everything ties back to our mission - to financially empower a generation of Canadians.

At KOHO, we’re not your average 9-5. We believe real impact comes from people who are trusted, empowered, and supported to do their best work - without sacrificing their lives to do it. We prioritize work-life integration, not just work-life balance. That means asynchronous collaboration, flexible hours, and a remote-first setup built around autonomy and high trust.

KOHO is entering its next chapter - leaner, smarter, more AI-integrated. We’re building for impact, not bureaucracy. If you thrive in environments that value clarity, ownership, and bold thinking, you’ll fit right in.

About The Role

We’re looking for a Fraud Investigator to join our team in a remote role based in Canada. Reporting to the Senior Manager, Identity Fraud, you will be part of a team responsible for protecting customers from organized bad actors and disrupting financial crime.

Please note: the mandatory schedule for this role will be from 9:00 a.m. to 5:00 p.m. Pacific Time, from Sunday to Thursday.

What You'll Do

• You will identify fraudulent accounts and taking action to disrupt the activities of bad actors.

• You will handle inbound fraud notifications and conduct high-quality investigations.

• You will work directly with KOHO users who have been victims of fraud or scams.

• You will support the team by developing new investigative methods and process improvements.

• You will liaise with law enforcement and other financial institutions on ongoing investigations.

• You will collaborate with other internal teams to help KOHO effectively manage fraud.

Who You Are

• You have 3 to 5 years of experience in fraud investigations.

• You bring strong analytical and problem-solving skills.

• You have strong communication skills and can work effectively with different stakeholders.

• You are fluent in French, which would be considered an asset.

• You have advanced Excel skills or proficiency in SQL, both of which are assets.

• You may hold designations such as CFE, CAMS, CFA, or CFCS, which would be considered helpful.

What’s in it for you?

• Opportunity to shape the future of fintech and financially empower a generation of Canadians

• Competitive compensation & equity

• Fantastic, Deeply Engaged Team (check out our engagement scores here!)

• Generous vacation + Wellness days + Flex Days + holiday closure

• Remote-first environment + coworking support + yearly all hands retreat

• Access to coaching & growth programs

• Parental top-up & leave policies

• Comprehensive health benefits

• Power-up budgets for books, home office setup, phone & internet, AI tools, and professional development

KOHO is for builders.

If you’re energized by challenge, motivated by mission, and want to be part of a team that punches above its weight - we want to hear from you.

The KOHO culture is one of collaboration, creativity, and diverse perspectives. We are committed to building and fostering an inclusive, accessible environment for everyone. If you have any questions, concerns, or requests regarding accessibility needs, please contact [e-mail] and the People and Culture team will be happy to help.

AI Disclosure: KOHO uses artificial intelligence (AI) in certain aspects of its recruitment process to screen, assess, or select applicants. For any questions or concerns, please contact us at [e-mail].

Note: this posting is for an existing vacancy that we are seeking to fill.