Flight Services: Customer Service & Ramp Agent

Pacific Coastal Airlines; Kelowna; On-site; CAD 30,000 - 60,000; Part time

Job summary

A regional airline is seeking a permanent part-time Customer Service and Ramp Agent in Kelowna. This position involves checking in passengers, resolving service disruptions, and ensuring safe and timely departures. Candidates should possess customer service experience, effective communication skills, and a valid BC driver's license. The company offers a friendly culture, health benefits, travel perks, and employee recognition programs. Flexibility in shifts including weekends and holidays is required.

Benefits

Extended health benefits

Travel perks with airlines

Employee recognition programs

Qualifications

• Experience in customer-facing role is essential.
• Must have a valid BC driver's license (Class 5 preferred).
• Comfortable using computers and payment machines.
• Capable of lifting up to 70 pounds.

Responsibilities

• Check-in passengers and issue boarding passes.
• Resolve service disruption issues and determine flight options.
• On-load and off-load passenger luggage and cargo.
• Ensure safe and timely departures during the boarding process.

Skills

Customer service

Effective communication

Problem-solving

Ability to work under pressure

Job description

A regional airline is seeking a permanent part-time Customer Service and Ramp Agent in Kelowna. This position involves checking in passengers, resolving service disruptions, and ensuring safe and timely departures. Candidates should possess customer service experience, effective communication skills, and a valid BC driver's license. The company offers a friendly culture, health benefits, travel perks, and employee recognition programs. Flexibility in shifts including weekends and holidays is required.