Field Specialist

Clutch Canada; British Columbia; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading online car retailer in Canada is seeking individuals to assist in delivering cars and ensuring great customer experiences. In this role, you will drive a car hauler, complete paperwork, and engage with customers directly. Ideal candidates will have automotive knowledge and a valid Class 5 Driver’s License. The position requires flexibility to work evenings and weekends at a Richmond location, and offers competitive compensation and health benefits.

Benefits

Autonomy & ownership

Competitive compensation

Health & dental benefits

Qualifications

• Must have a valid Class 5 Driver’s License.
• 2+ years of customer-facing experience.
• Comfortable working in a fast-paced environment.

Responsibilities

• Assist customers with drop-offs for a great experience.
• Complete customer paperwork accurately and efficiently.
• Drive a car hauler for deliveries, with training provided.
• Load and unload vehicles safely.
• Prioritize safe driving and maintain a clean driving record.
• Assist team members with various tasks.

Skills

Customer-facing experience

Automotive knowledge

Excellent communication skills

Flexibility to work evenings and weekends

Education

Valid Class 5 Driver’s License

Job description

Overview

About Clutch:

We’re on a mission to reinvent the way people buy, sell, and own cars. Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee.

Named two years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and awarded spots on Deloitte’s Technology Fast 50 and Fast 500 lists, we’re looking to add curious, hard-working, and driven individuals to our growing team. Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, and Prince Edward Island, with recent expansion into British Columbia. Clutch is backed by world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca.

What You’ll Do

• You will be assisting customers with drop-offs to provide a great customer experience.
• You will be accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system.
• A part of this role may be driving a kick-ass single-car hauler (flatbed truck) to get the customer’s purchase delivered straight to their front door. You don’t need a commercial driver’s license to drive the hauler and training will be provided.
• Not only will you be driving that kick-ass car hauler, but you may also be loading and unloading the customer’s vehicle on and off of it (quick and easy, but physical) and inspecting the car-hauler to ensure the vehicle is mechanically sound so that we can make our customers day!
• You’ll be expected to prioritize safe driving and maintain a clean driving record. Consistent, safe driving is crucial to this role!
• You’ll also be a team player by assisting other team members with various tasks as necessary.

All About You

• Must have a valid Class 5 Driver’s License
• Automotive knowledge and passion for cars
• 2+ years of customer-facing experience with a passion for creating memorable customer experiences
• A great communicator with awesome people skills – in this job, you\'re often the first person customers meet face-to-face, and it\'s also their first chance to see the car they\'re buying in person (customers are usually super excited as it\'s a big purchase!)
• You should be comfortable in a fast-paced environment
• Stoked about disrupting and redefining an age-old industry and a drive to win
• Flexible schedule and are open to working evenings and weekends
• Comfortable working on-site at our 5400 Minoru Blvd, Richmond location

Why you’ll love it at Clutch

• Autonomy & ownership -- create your own path, and own your work
• Competitive compensation!
• Health & dental benefits

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email [e-mail].