Field Service Technician III (Victoria)

Moneris; Victoria; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading payment technology company is seeking a Field Technician based in Victoria, British Columbia. In this role, you will install, troubleshoot, and repair electronic devices at merchant locations while maintaining strong relationships with clients. Candidates should have post-secondary education in a technical field and excellent problem-solving skills. The position offers a comprehensive rewards program and requires a valid driver's license.

Benefits

Comprehensive Total Rewards Program

RRSP matching and pension plan

Learning and development programs

Employee Assistance Program

Company vehicle and tools provided

Qualifications

• Technical expertise in electronics or information technology.
• Ability to troubleshoot and resolve various equipment issues.
• Capacity to work flexible schedules including evenings and weekends.

Responsibilities

• Install and repair electronic devices at merchant sites.
• Maintain organization of tools and company vehicle.
• Analyze problems and ensure merchant satisfaction.

Skills

Technical problem-solving

Good manual dexterity

Effective communication

Knowledge of networking concepts

Education

Post-secondary education in electronics or IT

Tools

Microsoft Office (Word and Excel)

Industry-specific tools

Job description

Your Moneris Career - The Opportunity

Moneris Field Technicians will be provided with a company vehicle to perform role duties.

As a Field Technician at Moneris, you'll bring technical expertise and a customer-focused approach to deliver an outstanding experience to our merchants. You'll oversee field operations and focus on installing, testing, troubleshooting, repairing and replacing electronic devices at merchant sites in your assigned region. This is a great opportunity to join a reputable organization with a great culture that focuses on maintaining our employees' work life-balance.

Location: You will be based in Victoria, British Columbia, and will work onsite at our merchant's location.

Reporting Relationship: You will report to the Team Lead, Field Operations.

What you’ll do

• Troubleshoot problems related to several equipment and peripherals such as computers, printers, networks, cash registers and points-of-sale systems.
• Analyze problems and make recommendations to causes and corrective actions and always ensure that our merchants are satisfied with the issue resolution.
• Install computers, printers, cash registers and points-of-sale systems and upgrade software.
• Develop and maintain great relationships with our merchants.
• Maintain organization of tools, equipment, materials, the company vehicle and the workplace.

What you bring

• Post-secondary education in electronics, information technology or a related technical field. Equivalent work experience may be considered as a substitute for a diploma.
• Ability to test and solve technical problems
• Good manual dexterity and ability to handle small tools (hand and power)
• Proactive approach to health and safety issues.
• Ability to occasionally work in confined spaces (squatting and/or at arm's length).
• Knowledge of computers, general networking concepts, Internet and Microsoft Office (Word and Excel)
• Ability to communicate effectively with a variety of people and calmly handle all kinds of situations, from routine to emergency
• Ability to adapt to variable schedules, including evenings, weekends and holidays (schedules are always communicated in advance)
• Valid provincial driver's license
• Basic knowledge of network cabling, will be considered an asset.

What you get

• Comprehensive Total Rewards Program including bonuses and flexible benefits plans starting from Day 1
• RRSP matching & defined contribution pension plan
• Learning & development programs and resources including unlimited free access to Coursera and an Educational Assistance Program
• Holistic approach to your well-being, with an Employee Assistance Program for you and your family, monthly wellness events and a supportive workplace culture
• Company vehicle, cell phone, laptop and industry specific tools provided
• Technical support 24/7 dedicated to our Technicians

Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers

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Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.