Field Service Scheduler & Dispatch Specialist

Artech L.L.C.; Saskatoon; On-site; CAD 55,000 - 75,000; Full time

Job summary

Artech L.L.C. in Saskatoon, Canada, seeks a Field Service Scheduler to review and validate work orders, update service requests before scheduling, ensuring accuracy of customer data, urgency, service dates, equipment, scope, and duration.

The role involves scheduling and dispatching qualified technicians based on skills, availability, location, and material readiness. You will manage a backlog and plan ahead to ensure coverage and resources.

Qualifications

• Experience in field service coordination or similar operational roles.
• Experience managing work orders, service orders, or field service activities.
• Ability to coordinate multiple service activities based on urgency, SLAs, and availability.
• Strong organizational and scheduling skills with adaptability to changing priorities.

Responsibilities

• Review, validate, and update work orders and service requests prior to scheduling.
• Schedule and assign field service work to qualified technicians based on skills, availability, and location.
• Manage and prioritize a backlog of planned and unplanned service activities.
• Maintain forward-looking schedules and plan upcoming service activities to ensure coverage and resource availability.

Skills

Field service coordination

Dispatch scheduling

Work order management

Prioritization under SLAs

Job description

Artech L.L.C. in Saskatoon, Canada, seeks a Field Service Scheduler to review and validate work orders, update service requests before scheduling, ensuring accuracy of customer data, urgency, service dates, equipment, scope, and duration.

The role involves scheduling and dispatching qualified technicians based on skills, availability, location, and material readiness. You will manage a backlog and plan ahead to ensure coverage and resources.