Bilingual Dispatch Planner

BGIS; Markham; On-site; CAD 63,000 - 79,000; Full time

Job summary

BGIS is seeking a Bilingual Dispatch Planner in Markham to oversee advanced planning, coordination, and optimization of technician resources. This senior role supports strategic scheduling, forecasting, and performance analysis to uphold high service standards across portfolios.

You will manage daily to long-term schedules and collaborate with service managers to resolve escalations. The role emphasizes optimizing technician utilization, real-time adjustment of workloads, and producing

Qualifications

• 5+ years of experience in planning, scheduling, or dispatching within service operations or facilities management.
• Strong analytical, organizational, and problem-solving abilities with data-driven scheduling insights.
• Excellent communication and customer service orientation to collaborate across teams.

Responsibilities

• Create and manage daily, weekly, and long-term technician schedules.
• Coordinate assignments for preventative maintenance, on-demand work orders, and projects.
• Review service requests for complete information and document details into work orders.
• Monitor progress, adjust schedules in real time, and maintain balanced workloads.
• Produce reports on schedule adherence, productivity, backlog, and utilization.
• Collaborate with managers, dispatchers, and service teams to resolve escalations.

Skills

Planning & scheduling

Dispatching

Data analysis

MS Outlook

Excel

Communication

Tools

Field service scheduling software

Scheduling platforms

Job description

The Bilingual Dispatch Planner oversees the advanced planning, coordination, and optimization of technician resources, ensuring efficient execution of preventative maintenance, on-demand work orders, and operational activities across service portfolios. This senior role supports strategic scheduling, resource forecasting, and performance analysis to drive high service standards and operational excellence.

KEY DUTIES & RESPONSIBILITIES

• Creates and manages daily, weekly, and long-term technician schedules to ensure optimal resource utilization.
• Plans and coordinates technician assignments for preventative maintenance, on-demand work orders, and project work.
• Reviews service request details to ensure work orders contain accurate and complete information.
• Receives service requests and documents detail into work orders as required.
• Assesses and prioritises service requests based on urgency, impact, skill set, location, security clearance, availability, and client needs.
• Allocates and assigns work orders to the appropriate technicians using available data and operational constraints.
• Monitors work order progress, follow up to ensure timely completion, and adjust schedules in real time to address delays or emerging priorities.
• Reviews technician utilization and reassigns work as needed to maintain balanced workloads and maximize productivity.
• Produces operational reports related to schedule adherence, productivity, backlog, utilization, and overall resource planning.
• Collaborates with service managers, dispatchers, customer service teams, and other stakeholders to resolve escalations and support service delivery.
• Supports continuous improvement initiatives and contributes to the optimization of scheduling and operational processes.
• Performs other duties as assigned.

KNOWLEDGE & SKILLS

• 5+ years of experience in planning, scheduling, or dispatching within service operations or facilities management.
• Advanced workforce scheduling and coordination skills, with the ability to balance priorities in fast-paced, high-pressure environments.
• Strong analytical, organizational, and problem-solving abilities, with experience using data to improve scheduling effectiveness.
• Proficiency with field service management and scheduling platforms, along with strong MS Outlook and Excel skills.
• Excellent communication and customer service orientation, with the ability to collaborate across technicians, dispatch, and service teams.
• Ability to interpret service request requirements and assign work based on skills, availability, location, and operational constraints.
• Demonstrated ability to optimize technician utilization and make real-time scheduling decisions.

This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

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Job Info

• Job Identification 233498
• Posting Date 10/02/2026, 08:57 PM
• Job Schedule Full time
• Locations Markham, ON, Canada Montreal, QC, Canada