Service Dispatcher & Scheduler

Ainsworth Inc; Winnipeg; Hybrid; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Comprehensive health benefits

Generous vacation

Employee Discounts and Incentives

Job summary

A leading multi-trade company in Canada is seeking a Service Coordinator/Dispatcher to serve as the initial contact between customers and field personnel. In this role, you will handle customer service requests, prioritize and dispatch service work while maintaining communication with technicians and customers. The ideal candidate has strong communication skills and the ability to manage multiple tasks effectively under pressure. This role offers a competitive salary and a hybrid working model.

Qualifications

• 1-2 years of experience as a Dispatcher is considered an asset.
• Experience with national accounts is an asset.
• Demonstrated coordination, organizational, and interpersonal skills.

Responsibilities

• Professionally answer phones and document customer requests.
• Prioritize and dispatch work orders to field service personnel.
• Develop schedules for field service personnel.

Skills

Verbal communication

Written communication

Attention to detail

Multi-tasking

Customer service

Education

Graduate from a career college

Tools

MS Office applications

Excel

Job description

A leading multi-trade company in Canada is seeking a Service Coordinator/Dispatcher to serve as the initial contact between customers and field personnel. In this role, you will handle customer service requests, prioritize and dispatch service work while maintaining communication with technicians and customers. The ideal candidate has strong communication skills and the ability to manage multiple tasks effectively under pressure. This role offers a competitive salary and a hybrid working model.