Field Service Representative - Northern, CA

Pharma Logistics; Remote; CAD 60,000 - 80,000; Full time

Job summary

A pharmaceutical services company is seeking a Field Service Representative I to manage customer accounts across a designated territory in Canada. This role involves significant travel (up to 75%) to ensure exceptional service quality and compliance with pharmaceutical standards. The ideal candidate will have at least 4 years of experience, proficiency in MS Office, and a strong focus on customer satisfaction. They will enjoy a competitive hourly wage and comprehensive benefits, including health insurance and paid time off.

Benefits

Medical, dental, and vision insurance

401k with company contribution

14 days paid time off

Qualifications

• Proven experience in servicing multiple accounts.
• Proficiency in remote work and self-motivation.
• Ability to work independently as well as part of a team.

Responsibilities

• Manage service accounts in assigned territory.
• Coordinate travel for service events.
• Record pharmaceutical inventory accurately.

Skills

Customer service

Time management

Organization

Self-motivation

Attention to detail

MS Office proficiency

Education

High school diploma or GED

4 years of industry experience

Job description

Career Opportunities with Pharma Logistics

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Field Service Representative - Northern, CA

Position Title: Field Service Representative I

Job Summary:

The Field Service Representative I position is responsible for providing reverse pharmaceutical services to Pharma Logistics customers in their assigned territory.

Job Duties and Responsibilities (Essential Functions):

• Complete responsibility for servicing accounts in an assigned territory
• Coordinate and book travel to perform service events to meet and exceed customer expectations.
• Maintain Pharma Dispatch compliance
• Accurate recording of pharmaceutical inventory via laptop computer
• Package pharmaceutical products into shipping boxes
• Coordinate shipping arrangements with FedEx and UPS
• Meet or exceed assigned KPI/Metrics based on service quality, customer feedback, and overall productivity
• Ensure timely and appropriate communication with all key stakeholders and customers
• Develop and maintain strong business relationships with new and current customers in order to drive best in class customer satisfaction
• Manage and maintain expenses
• Up to 75% of daytime and overnight travel
• Ability to meet client needs through high level of travel
• Other ad hoc projects & reports

Beneficial Education, Skills, and Experience:

• Proven track record in providing superior service to multiple accounts in a multi city territory
• Experience performing multiple service calls on a daily basis
• Knowledge of pharmaceuticals and controlled substances

Required Education, Skills, and Experience:

• High school or GED diploma or equivalent work experience
• Minimum 4 years of industry or equivalent experience
• Must be able to work remotely and in a self-motivating capacity
• High level of accuracy and attention to detail
• Proficiency with computers and MS Office
• Ability to prioritize multiple tasks with varying urgency
• Exceptional organization and time management skills
• Ability to work independently as well as in a team
• Self-starter and able to work in a fast-paced environment

Compensation Range and Benefit: The salary range for this position is $20.00-30.00 per hour. Actual salary may vary based on factors including, but not limited to, Pharma Logistics’ business and organizational needs, as well as an individual’s relevant experience, education, qualifications, certifications, skills, seniority, geographic location, and/or performance.

Pharma Logistics offers medical, Dental, and Vision insurance (Blue Cross Blue Shield). Group life, AD&D, and long-term disability insurance. 14 days of paid time off, Hybrid schedule, along with major holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Day). 401k with 3% company contribution after 1 year of service.