FIELD SERVICE ENGINEER

Yokogawa; British Columbia; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading industrial automation provider is seeking a Field Service Engineer in Kitimat, BC, to enhance customer satisfaction through troubleshooting and implementation of control systems. The role demands a BS or MS in Engineering and extensive experience in process control systems. Successful candidates will demonstrate advanced skills in customer relations and troubleshooting Yokogawa products, contributing to a collaborative environment that values innovation and quality, while adhering to safety standards.

Qualifications

• Experience in the design and implementation of process control systems.
• Thorough knowledge of Yokogawa control and safety systems.
• Effective communication skills.

Responsibilities

• Deliver customer satisfaction through control system analysis and implementation.
• Troubleshoot and repair control system instrumentation.
• Document the process control system and ensure service orders are completed.

Skills

Control system troubleshooting

Engineering communication skills

Process control concepts

Project management

Education

BS in Engineering or relevant field with 8+ years of experience

MS in Engineering or relevant field with 6+ years of experience

Tools

Yokogawa control systems

Control network hardware

Job description

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About The Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Every high-technology product from Yokogawa must fulfill three basic criteria: Quality, Innovation, and Foresight. We are one of the world leaders in industrial automation and process optimization, information systems and industrial services. We develop, engineer, implement and maintain technology that requires highly trained, and skilled professionals to maintain and further develop our quality processes.

To execute our mission to become the leading Controls Solution Provider in North America, we are seeking a Field Service Engineer.

Job Location

Yokogawa is currently searching for a Field Service Engineer in Kitimat BC Canada location to serve as Resident Engineer supporting Yokogawa client in the region.

Job Summary

Responsible for delivering customer satisfaction through analysis, design, and implementation of a control system/safety system and strategies in accordance with customer requirements, accepted industry standards, and Yokogawa standards and procedures. Primary focus is on troubleshooting, repair, software enhancements, hardware enhancements, modifications to control strategies, logic, HMI, and expansion of existing Yokogawa Distributed Control, Safety and Supervisory system. May act in role of working lead/supervisor for small projects, migrations, or other jobs in which the field organization participates.

Primary Tasks

• Studies customer specifications, drawings, etc. to become familiar with the process and the customer's control philosophy. Determines customer expectations; clarifies problem areas with customer, systems engineer, and/or project manager and seeks their resolution.
• Documents the process control system and its field interface, along with the operator interface and the engineering utilities.
• May evaluate, troubleshoot and repair process control instrumentation for applicable process applications, reliability, and ease of interface.
• Ability to troubleshoot control networks, understand functionality of switches and firewalls.
• Completes all service orders, reports and documentation required to provide full and complete evidence of service.
• Analyzes customer needs and provides feedback to operations and sales for additional or expanded service opportunities.
• Conducts systems operational test. Installs system hardware/software upgrades as required.
• Must have a thorough knowledge of Yokogawa control and safety systems and process products, process control principles; must maintain current knowledge of modern technologies.
• Responsible for care and maintenance of all assigned test equipment as well as maintenance of any other assigned Yokogawa properties.
• Is competent with the basic engineering builder functions of one or more Yokogawa control systems. Continues to expand this knowledge.
• Participates in project meetings and/or site visits in a supporting role as requested by the Project Lead.
• Is familiar with and follows Yokogawa procedures (ISO, GES, Safety, etc.) and project work methodologies as they apply to assigned tasks.

Secondary Tasks

• Remains aware of overall project scope and guards against unintended scope creep.
• Has a fundamental and increasing understanding of process control concepts and techniques.
• Learns about the architecture and use of one or more Yokogawa control systems through training classes, mentoring of application engineers, self-study as assigned and direct project experience.
• Participates in in-house and external training and learning activities as directed by the Engineering Manager.
• Exhibits the importance of frugal and efficient time management, and reports time promptly and accurately as required by company policies.
• Works cooperatively and efficiently as a member of a project team as assigned by the Project Manager or Engineering Manager.
• Understands and follows safe work practices.
• Performs other technical tasks as assigned.

Specifications

Education & Experience: BS degree in Engineering or other relevant disciplines and 8 or more years of experience or MS degree in Engineering or other relevant disciplines and 6 or more years of experience in the design and implementation of process control systems.

Must have knowledge of control system hardware, software & applications. Exhibits effective communication skills.

Applicants for employment for this position must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in Canada and with Yokogawa.

Equal Opportunity Statement

Yokogawa strives for a Diverse, Equitable, and Inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Yokogawa is an Equal Opportunity Employer.

Referral Information

Are you being referred to one of our roles? If so, ask your connection at Yokogawa about our Employee Referral process!