Field Support Engineer

Raas Infotek; Brampton; On-site; CAD 55,000 - 75,000; Full time

Job summary

A tech support company is seeking a Field Support Engineer to provide hardware and software support to employees and new hires. The role involves troubleshooting issues across Windows and Macintosh platforms, managing inventory, and enhancing customer service. Candidates should have 3–5 years of IT experience, technical training, and excellent organizational skills. MCP or A+ certifications are preferred. The position requires travel and the ability to lift up to 50 pounds. This is an onsite position located in Brampton, ON.

Qualifications

• 3–5 years of IT experience, including technical training.
• Outstanding customer service and interpersonal skills.
• Ability to work extended hours or a modified schedule.

Responsibilities

• Image and install software on Windows and Apple laptops/desktops.
• Troubleshoot post-deployment issues on Windows and Macintosh platforms.
• Coordinate with external vendors for dispatch support.
• Provide weekly reports on physical inventory counts.

Skills

Technical training

Knowledge of Windows platforms

Customer service skills

Excellent organizational skills

Interpersonal skills

Teamwork ability

Education

MCP or A+ certifications

Tools

Microsoft Office suite

Job description

Job Title

Field Support Engineer – L1

Location

Brampton, ON – Onsite

Job Description

This role provides overall hardware/software support to employees and incoming new hires, including weekly reporting, inventory management, and administrative tasks. The successful candidate delivers optimum customer service in a dynamic environment and travels up to 150 miles between offices.

Responsibilities

• Image and install software on Windows and Apple laptops/desktops, including IMAC, and provide remote support.
• Troubleshoot post‑deployment issues on Windows and Macintosh platforms.
• Printer break‑fix and installation.
• Disposal, redeployment, and asset reclaim.
• Data backup and recovery coordination.
• Hardware refresh and warranty repair.
• Spare parts management.
• Audio and video support, including health checks.
• Inventory and asset management – depot operations.
• Coordinate with external vendors for dispatch support.
• Identify and resolve hardware and software conflicts.
• Open and close service requests, and manage classification, assignment, tracking, and completion of incidents.
• Asset tagging and entry of incoming equipment into the asset management system.
• Collaborate with cross‑functional teams to onboard new hires.
• Ensure hardware is properly assigned and updated into the management system.
• Provide weekly reports on physical inventory counts and record outflows of hardware equipment.
• Schedule repairs for damaged/malfunctioning hardware with external suppliers.
• Ensure resolutions are consistent with company standards and policies.

Requirements / Qualifications

• Prefer 3–5 years of IT experience, including technical training.
• Knowledge of Windows and Macintosh platforms (including portables) and Microsoft Office suite.
• Experience with imaging Windows 10 OS.
• Basic network concepts (TCP/IP, Windows Networking, Ethernet).
• Experience in PC‑based word processing, presentation, and e‑mail software.
• Experience with PC‑based spreadsheet software (formulas, calculations, and functions).
• Willingness to work extended hours or a modified schedule.
• Outstanding customer service and interpersonal skills.
• Excellent organizational skills and ability to prioritize many competing requests.
• Experience working in or supporting a call center or help desk environment.
• MCP and/or A+ certifications.
• Aptitude for learning.
• Excellent oral and written communication skills.
• Ability to work in teams and in a team environment.
• Lift up to 50 pounds.
• Own car for transportation (mileage reimbursed by policy).

Additional Information

Own car required for transportation; lift up to 50 pounds. MCP or A+ certifications preferred.