On-Site IT Support Specialist – Windows & Devices

Agilus Work Solutions; Ottawa; On-site; CAD 50,000 - 70,000; Full time

Job summary

A technology solutions provider in Ottawa is seeking multiple System Administrators to deliver in-person technical support. The role requires a minimum of 2 years of experience in desktop support, proficiency in Windows and Microsoft 365, and strong customer service skills. Responsibilities include troubleshooting devices, supporting users in connectivity, and assisting with IT equipment setup. Candidates must be able to operate effectively in a fast-paced environment. This position offers an opportunity to engage with users directly and enhance their technology experience.

Qualifications

• Minimum 2 years of experience in a System Administrator or Desktop Support role.
• Experience supporting Windows operating systems and Microsoft 365.
• Proven ability to provide technical support through various channels.

Responsibilities

• Ensure all workstations are fully functional.
• Assist users with laptop and mobile connectivity.
• Support common office applications.
• Troubleshoot software and hardware issues.
• Respond to user inquiries through ticketing systems.
• Coach users on smartphone setup.

Skills

Customer service skills

Technical support

Windows operating systems

Microsoft 365

Troubleshooting

iOS

Android

Communication

Job description

A technology solutions provider in Ottawa is seeking multiple System Administrators to deliver in-person technical support. The role requires a minimum of 2 years of experience in desktop support, proficiency in Windows and Microsoft 365, and strong customer service skills. Responsibilities include troubleshooting devices, supporting users in connectivity, and assisting with IT equipment setup. Candidates must be able to operate effectively in a fast-paced environment. This position offers an opportunity to engage with users directly and enhance their technology experience.