Field IT Desktop Support Technician

Raas Infotek; Calgary; On-site; CAD 50,000 - 65,000; Part time

Job summary

An IT service company based in Canada is looking for a Field Service/Desktop Technician L1. The successful candidate will provide hardware and software support to employees, assist in inventory management, and generate weekly reports. Experience with Windows and Macintosh platforms is essential, along with technical training and strong customer service skills. The role involves travel between offices, making it crucial for candidates to possess a valid driver's license and be responsive to different work schedules.

Qualifications

• 3-5 years IT experience including technical training.
• Knowledge of Windows and Macintosh platforms.
• Experience troubleshooting multiple computer platforms.

Responsibilities

• Provide overall hardware/software support to employees.
• Image and install software on Windows and Apple devices.
• Troubleshoot and resolve hardware/software issues.

Skills

Outstanding customer service

Excellent organizational skills

Interpersonal skills

Ability to prioritize tasks

Aptitude for learning

Education

MCP and/or A+ certifications

3-5 years IT experience

Tools

Microsoft Office

Windows 10 OS Imaging

Job description

An IT service company based in Canada is looking for a Field Service/Desktop Technician L1. The successful candidate will provide hardware and software support to employees, assist in inventory management, and generate weekly reports. Experience with Windows and Macintosh platforms is essential, along with technical training and strong customer service skills. The role involves travel between offices, making it crucial for candidates to possess a valid driver's license and be responsive to different work schedules.