IT Technician – On-Site Support at Montreal Office

Industrial Alliance Insurance and Financial Services Inc; Montreal; On-site; CAD 42,000 - 64,000; Full time

Job summary

iA Financial Group in Montreal is seeking an IT Technician to deliver hands-on, on-site technical support to users at our office. You’ll diagnose issues, install and configure workstations, mobile devices and IT accessories, and maintain accurate inventory and documentation.

A customer-focused mindset and strong French skills are essential. Ideal candidates have 2–5 years in IT support and a DEC or AEC in information technology or a related field; experience with Windows, Mac, Android and iOS is

Qualifications

• 2–5 years of IT support experience.
• DEC or AEC in information technology or related field.
• Advanced proficiency in French.
• Experience with Windows and Mac environments; Android and iOS devices a plus.
• Strong customer service and communication skills.

Responsibilities

• Provide on-site IT support at the Montreal office.
• Assist users, gather feedback and advise on IT best practices.
• Perform diagnostics and resolve issues with minimal escalations.
• Handle IT requests via service management tools.
• Install, configure and manage workstations, mobile devices and IT accessories.
• Maintain inventory, asset and documentation records.
• Set up and dismantle audiovisual equipment for events.

Skills

Customer service

Office productivity tools

Windows

Mac environments

Android devices

iOS devices

On-site support

IT diagnostics

Education

DEC or AEC in IT

Tools

None

Job description

iA Financial Group in Montreal is seeking an IT Technician to deliver hands-on, on-site technical support to users at our office. You’ll diagnose issues, install and configure workstations, mobile devices and IT accessories, and maintain accurate inventory and documentation.

A customer-focused mindset and strong French skills are essential. Ideal candidates have 2–5 years in IT support and a DEC or AEC in information technology or a related field; experience with Windows, Mac, Android and iOS is