Information Technology Support Technician

Insight Global; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading staffing agency is seeking an IT Field Support Technician in Toronto. The ideal candidate will have 3-5 years of field support experience, proficient with both Windows and Mac systems. Strong communication and organizational skills are essential, as this role involves collaborating with various teams and solving technical problems for retail clients. Experience with Microsoft Office 365 and Azure Active Directory is a plus. The position requires on-site work 5 days a week.

Qualifications

• 3-5 years of experience as a field support technician.
• Hands-on experience with both Windows and Mac.
• Great organizational skills and ability to prioritize tasks.

Responsibilities

• Provide field support and troubleshooting for retail clients.
• Collaborate with different teams and stakeholders.
• Take initiative to solve technical problems.

Skills

Field support experience

Windows and Mac expertise

Communication skills

Customer service skills

Microsoft Office Suite

Organizational skills

Tools

Microsoft Office 365

Azure Active Directory

Adobe

Box

Job description

Responsibilities

• 3-5+ years of experience as a field support technician able to go on site 5 days a week, hands-on experience with both Windows and Mac
• Strong understanding of third party applications (Adobe, Box or other design software)
• Strong understanding and hands-on experience with Microsoft Office suite; great organization skills, able to prioritize tasks. Experience with Azure Active Directory. Great communication skills and customer service skills

Nice to Have Skills & Experience

• Strong technical person that can take charge with new hires, troubleshooting across the board; they want someone that has experience with Microsoft Office 365 platforms

Job Description

Insight Global is looking for an agile IT Field Support Technician to join the team of one of their retail clients. This individual should be able to prioritize their time well, work effectively with different teams and stakeholders and take initiative to solve problems.

We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.