Field/Desktop Support Specialist

Enterprise Solutions Inc.; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading IT services firm is seeking a Desktop Support Technician to provide comprehensive hardware and software support. The position requires 3–5 years of IT support experience with hands-on expertise in both Windows and Mac environments. Responsibilities include troubleshooting, imaging, and configuring devices, managing inventory, and providing exemplary customer service. Candidates must demonstrate strong communication skills and the ability to lift up to 50 lbs. This is a contract position with a requirement for 100% onsite presence from day one.

Qualifications

• 3–5 years of IT support experience with relevant technical training.
• Strong hands-on experience with Windows and macOS platforms.
• Experience imaging Windows 10 OS.

Responsibilities

• Image, configure, and install software on Windows and Apple laptops.
• Provide remote and onsite support including IMAC.
• Troubleshoot post-deployment issues across Windows, macOS, and mobile devices.

Skills

IT support experience

Customer service skills

Hands-on experience with Windows and macOS

Basic networking knowledge

Ability to lift 50 lbs

Education

MCP or A+ certification

Tools

Microsoft Office

Windows 10 OS

Job description

Desktop Support Technician / Field IT Support Analyst

Work Location: 100% Onsite from Day 1

Job Summary: We are seeking skilled Desktop Support Technicians to provide comprehensive hardware and software support to employees and incoming new hires. The ideal candidates must have hands‑on technical experience supporting both Windows and Mac environments and demonstrate excellent customer service skills in a fast‑paced, dynamic environment.

Key Responsibilities:

• Image, configure, and install software on Windows and Apple (Mac/iMac) laptops and desktops
• Provide remote and onsite support, including IMAC (Install, Move, Add, Change)
• Troubleshoot post‑deployment issues across Windows, macOS, and mobile devices
• Printer installation, configuration, and break‑fix support
• Asset disposal, redeployment, reclaim, and spare parts management
• Coordinate shipping, depot services, and hardware refresh activities
• Data backup and data recovery coordination
• Handle warranty and out‑of‑warranty repairs and replacements
• Provide walk‑up support and Executive (VIP) support
• Audio/Video setup, troubleshooting, and health checks
• Inventory and asset management, including asset tagging and system updates
• Open, track, and resolve service requests and incidents to closure
• Coordinate with external vendors and suppliers for dispatch and repairs
• Collaborate with cross‑functional teams for new hire onboarding
• Maintain accurate hardware assignment records
• Provide weekly inventory and asset movement reports
• Ensure compliance with company standards, policies, and procedures

Required Skills & Qualifications:

• 3–5 years of IT support experience with relevant technical training
• Strong hands‑on experience with Windows and macOS platforms
• Experience imaging Windows 10 OS
• Proficiency with Microsoft Office applications
• Basic networking knowledge (TCP/IP, Ethernet, Windows Networking)
• Network printer support experience (queues, servers, maintenance)
• Experience in help desk or call center environments
• Strong customer service, communication, and interpersonal skills
• Excellent organizational skills with ability to manage multiple priorities
• Ability to work extended hours or modified schedules when required
• Ability to lift up to 50 lbs
• Valid driver’s license and own car (mileage reimbursed as per policy)
• MCP and/or A+ certification preferred
• Strong aptitude for learning and teamwork

Additional Notes:

• Role requires 100% onsite presence from Day 1
• Candidates must have hands‑on experience supporting both Windows and Mac environments

Seniority level

Associate

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting

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