Learning & Development Manager

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 50,000 - 70,000; Full time

Job summary

A luxury resort in Jasper, AB is seeking a Learning & Development Manager. This role involves developing comprehensive training strategies, facilitating onboarding, and collaborating with department heads to assess training needs. Candidates should have at least 2 years of leadership experience in hospitality and a degree in Hotel/Restaurant Management. Benefits include subsidized accommodation and access to resort facilities.

Benefits

Subsidized staff accommodation

Employee travel program

Access to Food & Beverage Outlets

Fitness Centre

Golf Course

Qualifications

• Minimum of 2 years’ experience in a leadership role within the hospitality industry.
• Proven track record in needs assessment and facilitation of training programs.
• Demonstrated knowledge of Microsoft Office required.

Responsibilities

• Develop and implement Learning and Development strategies aligned with business objectives.
• Facilitate a world-class onboarding experience for new employees.
• Design and deliver engaging training sessions and workshops.
• Collaborate with department heads to identify learning needs.

Skills

Leadership

Training facilitation

Needs assessment

Microsoft Office

Education

University degree in Hotel/Restaurant Management or related discipline

Job description

Fairmont Jasper Park Lodge Learning & Development Manager

AccorHotel Fairmont Jasper Park Lodge Jasper, AB. Full-time Job details. Job type: Full-time. Location: Jasper, AB.

Company Description: Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge - where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore.

Job Description: What you will be doing: Your role will be dynamic, ranging from facilitating recurring training sessions to creating an annual learning program. You are a team of one, so must be comfortable getting your hands dirty and handling all parts of the learning cycle – from implementing and executing training, to tracking and organizing training records, to working with leaders to identify training needs across the business.

Responsibilities include:

• Develop and implement comprehensive Learning and Development strategies, programs, and initiatives aligned with the hotel's business objectives and employee development needs.
• Facilitate a world-class onboarding experience for new employees, including iterating the program and experience as required.
• Design and deliver engaging training sessions, workshops, and seminars on topics such as customer service excellence, leadership development, technical skills, and compliance training.
• Collaborate with department heads and team leaders to identify learning needs, assess performance gaps, and develop targeted training solutions.
• Participate in creating an environment of engaged leaders by being an active member of the leadership team.

Qualifications: Your experience and skills include:

• Minimum of 2 years’ experience in a leadership role within the hospitality industry, or a similar role in education or training facilitation.
• University degree in Hotel/Restaurant Management or related discipline a strong asset.
• Proven track record in needs assessment and facilitation of training programs in driving service excellence results.
• Demonstrated knowledge of Microsoft Office (Outlook, Microsoft teams, PowerPoint, Publisher, Excel, and Word) required

We offer a range of benefits, including subsidized staff accommodation assistance, employee travel program, and access to our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course.

We encourage applications from all qualified candidates and are committed to employment equity.