Facility Bookings Clerk Job Details | Richmond Hill

Richmond Hill; Richmond Hill; On-site; CAD 40,000 - 55,000; Full time

Job summary

A municipal recreation authority is looking for a Facility Bookings Clerk in Richmond Hill. This role involves issuing legal permits for the use of City facilities, managing client requests, and ensuring accuracy in documentation and payments. The ideal candidate will have a high school diploma and at least one year of related experience, preferably in a municipal recreation setting. Strong customer service and communication skills are essential. This position offers an engaging work environment committed to community services.

Qualifications

• Minimum 1 year related work experience in an office environment.
• Previous experience working in a municipal recreation setting would be an asset.

Responsibilities

• Issue legal permits for the usage of all City facilities.
• Communicate with clients to confirm availability of facilities.
• Ensure all documentation is accurate including permits and insurance.
• Balance and verify daily bank deposits.
• Respond to all inquiries and complaints effectively.

Skills

Excellent customer service skills

Well-developed secretarial skills

Team player

Proven interpersonal skills

Written and verbal communication skills

Education

High school diploma

Tools

Microsoft Office

ActiveNet

Job description

Facility Bookings Clerk

Position Summary

Reporting to the Coordinator, Facility Booking, the Facility Bookings Clerk will issue legal permits for the usage of all City facilities, including community centres, outdoor spaces, arenas, and equipment.

Key Duties and Responsibilities

• Receive and track client requests online, by email, telephone, fax, and in‑person for long‑term and short‑term clients including requests for parks, halls, gyms, meeting rooms, arenas, sports fields, picnics, art exhibitions, equipment, third‑party events and leagues
• Communicate directly with clients to confirm availability of the requested facility, and to find out booking details such as purpose of use, and expected participants
• Ensure all documentation is accurate including client signatures, permit‑holder insurance, third‑party insurance, rosters, membership lists, executive lists, financial statements, and waivers
• Following City policy and procedures collect and process payments via Credit Card, Cheque, or set up a payment schedule based on the type of group
• Balance and verify daily bank deposits
• Print reports to determine the payments currently owing from customers on a continual basis and follow up with clients with an outstanding balance
• Respond to all general inquiries and customer complaints pertaining to facility services and amenities, and direct complaints and feedback effectively to come to a resolution
• Work with management and coordinator staff to obtain approval for unusual booking requests and record their approval for future reference
• Create and maintain all affiliation database and files
• Collect pertinent documents to ensure all group information is up to date, including insurance papers, financial statements, executive lists, member lists, residency, and board of directors
• Greet customers, handle general public inquiries, answer telephones and re‑direct calls
• Open, sort, and distribute facility mail
• Oversee main floor functions such as Office supplies, accept deliveries, and re‑stock
• Prepare statistical data reports for management and other internal customers as required
• Maintain facility booking procedure manual

Education and Experience

• High school diploma
• Minimum 1 year related work experience in an office environment.
• Previous experience working in a municipal recreation setting would be an asset.

Required Skills/Knowledge

• Excellent customer service skills including working collaboratively with staff teams, agencies and external contacts
• Well‑developed secretarial, computer, and keyboarding skills, with a thorough working knowledge of Microsoft Office and the ActiveNet – facility booking in particular
• Must be a team player
• Working knowledge of municipal legislation, regulations, and guidelines
• Proven interpersonal skills to foster and maintain cooperative working relationships with a variety of internal stakeholders, demonstrating high proficiency in conflict resolution and negotiation skills
• Demonstrates good judgment and makes sound decisions
• Shows commitment to personal growth, development, and leadership opportunities
• Shares new ideas and challenges the status quo
• Proven written and verbal communication skills with the ability to communicate with honesty, openness, respect, and trust
• Takes initiative to participate in a culture of learning, mentoring, and sharing
• Contributes to building and being a part of a positive culture
• Demonstrate the City’s corporate values of care, collaboration, courage and service

Leadership Competencies

• Demonstrates personal leadership
• Builds people and culture
• Cultivates open communication
• Shapes the future
• Navigates and leads through complexity and change

Attention Internal Candidates

All current City of Richmond Hill employees are required to apply via the 'View Jobs for Current Employees' link on the City's Careers Page.

We thank all candidates for their interest, however, only those under consideration will be contacted.

TheCityof Richmond Hill is committed to inclusive, barrier‑free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.