Executive Support Associate II Bilingual

Turo; Toronto; Hybrid; CAD 54,000 - 67,000; Full time

Job summary

A leading car sharing marketplace in Toronto seeks a motivated Bilingual Executive Support professional. This role involves providing exceptional customer experiences and resolving a variety of issues in English and French. Candidates should have extensive customer support experience and strong problem-solving skills. The position is hybrid, requiring in-office work on specific days, and offers competitive compensation with benefits.

Benefits

Competitive salary

Employer-paid medical, dental, and vision insurance

Retirement employer match

Learning & Development stipend

Paid time off

In-office lunch and snacks

Turo travel credit

Qualifications

• 3+ years of experience in a high-level customer support environment.
• Top-notch oral and written communication skills in both French and English.
• Personable and outgoing individual with empathy and de-escalation talent.

Responsibilities

• Provide exceptional experiences to Turo's hosts and guests.
• Field a wide variety of cases related to billing, mechanical issues, and scheduling.
• Ensure the highest quality of service for Turo Hosts and Guests.

Skills

Customer support experience

Bilingual communication (English and French)

Problem solving

Empathy and de-escalation

Strategic thinking

Multitasking

Education

University undergraduate degree

Tools

Zendesk

Kustomer

Google Docs

Google Sheets

Excel

Job description

About the team

We are looking for a motivated, personable, and outgoing individual with excellent customer support and leadership experience to join our bilingual Executive Support Team in Toronto on a hybrid basis. The ideal candidate is a master problem solver with an entrepreneurial spirit, innovative mindset, and a positive, can-do attitude. This is an exciting opportunity to take part in a high-energy and fun work environment for a rapidly growing company with global ambitions.

What you will do

• Provide exceptional experiences to Turo's hosts and guests, in both English and French.
• Field a wide variety of cases / tickets related to billing, fees and fines, mechanical issues, damage, and reservation scheduling and more.
• Handle sensitive and stressful situations with grace while exemplifying Turo's values
• Communicate with internal Turo stakeholders of all levels on a regular basis.
• Ensure that Turo Hosts and Guests receive the highest quality of service and that all issues are resolved in the shortest possible time.
• Consistently contribute ideas to further improve the Hosts and Guests experience as well as continuously improve team processes.
• Utilize systems and tools such as Kustomer, Gmail, Google Docs, Google Sheets, and Excel.
• Quickly adjust to new processes and policies as the company continues to grow.
• This role follows a Saturday–Wednesday schedule, with team collaboration in the office Monday and Wednesday.

Your profile

• 3+ years of experience in a high-level customer support environment; call center experience a plus
• Top-notch oral and written communication skills in both French and English with outstanding attention to detail.
• Personable, outgoing individual with a talent for empathy and de-escalation, who enjoys working with people, embraces the Turo Values and is able to handle stressful situations with grace
• Strategic thinker : You love thinking of ways to improve processes
• Experience using Zendesk, Kustomer or other customer service applications
• Ability to work independently with little or no supervision / direction and in a team environment.
• Great problem-solving skills, analytical abilities and ability to multitask.

Bonus if you have

• University undergraduate degree in any field

For this role, the target base salary range in Toronto is $54,000-$67,000 CAD annually. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in-office perks Turo offers.

Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees
• Employer-paid medical, dental, and vision insurance (Country specific)
• Retirement employer match
• Learning & Development stipend to invest in your professional development
• Turo host matching program
• Turo travel credit
• Cell phone and internet stipend
• Paid time off to relax and recharge
• Paid holidays, volunteer time off, and parental leave
• For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world's largest car sharing marketplace, we are also growing the team quickly - join us even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

About Turo

Turo is the world's largest car sharing marketplace where you can book the perfect car for wherever you're going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver’s seat of an extraordinary selection of cars shared by local hosts.

Field Notes

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

We welcome candidates with physical, mental, and / or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing