Event Audio Visual Technician -Halifax

Encore Global; Bedford; On-site; CAD 35,000 - 45,000; Full time

Job summary

A hospitality services company in Bedford, Nova Scotia seeks a Technician to set up and operate audiovisual systems, ensuring customer satisfaction and effective communication with clients. Candidates should have a high school diploma, technical skills, and relevant experience in audiovisual contexts. This role provides opportunities to engage in a dynamic event environment.

Qualifications

• 1 year of customer service or hospitality experience preferred.
• 1 year of audio visual experience or equivalent in educational environment preferred.
• Achieve Technical Level 3 Certification within 180 days.

Responsibilities

• Setup, operation, and breakdown of audiovisual equipment.
• Maintain positive relationship with clients through effective communication.
• Troubleshoot and problem-solve with equipment and software issues.

Skills

Customer service

Technical troubleshooting

Audiovisual knowledge

Education

High School Diploma

Associate’s degree

Job description

Position Overview

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Responsibilities

• Equipment Operation
  • Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Customer Service
  • Strives to exceed the expectations and needs of internal and external customers.
  • Maintains a positive relationship with all clients through effective communication.
  • Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
  • Monitors events and checks in on customers throughout the day.
  • Understands and fosters the hotel/client relationship.
• Technical Ability
  • Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
  • Handles equipment challenges and changes in a timely and professional manner.
• Systems Knowledge
  • Understands company processes, follows procedures and completes systems entry and paperwork accurately.
  • Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
  • Increases revenue by utilizing floor up-selling techniques.
  • Works with clients to finalize invoices.
  • Completes order entries in Navigator, as needed.

Job Qualifications

• High School Diploma required. Associate’s degree is preferred.
• Achieve Technical Level 3 Certification per PSAV Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or PSAV/HR/Global Learning).
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio visual experience or equivalent in educational environment is preferred.
• A valid driver’s license is required for team members that may operate Company vehicles.
• Additional DOT requirement may need to be met if applicable.

Competencies

• Ownership
• Hospitality
• Professionalism
• Responsiveness
• Safety Conscious
• Action Oriented
• Tech Savvy
• Ensures Accountability

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