Evening Auto Service Advisor - Customer-Focused Support

Bayview Kubota; Fredericton; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Health & dental

RRSP shared contribution

Boot allowance

Paid training

Competitive Market Compensation

Job summary

Bayview Kubota in Fredericton, NB invites an Evening Service Advisor to join our service team. You will greet customers, open repair orders, and collect detailed vehicle concerns to aid diagnosis.

You will verify warranty recalls and determine eligibility, processing claims where applicable. Work with the Service Foreman and techs to keep customers informed through repair, provide cost estimates and completion times, and schedule preventative maintenance when appropriate.

Qualifications

• 3+ years Automotive/Truck dealership experience.
• Excellent customer service skills with ability to multitask in a fast-paced environment.
• Proficient with MS Excel and MS Word.

Responsibilities

• Greet customers and open repair orders with detailed vehicle information.
• Verify open warranty recalls or campaigns for the customer.
• Confirm warranty eligibility and process warranty claims.

Skills

Customer service

MS Excel

MS Word

Tools

Windows

Job description

Bayview Kubota in Fredericton, NB invites an Evening Service Advisor to join our service team. You will greet customers, open repair orders, and collect detailed vehicle concerns to aid diagnosis.

You will verify warranty recalls and determine eligibility, processing claims where applicable. Work with the Service Foreman and techs to keep customers informed through repair, provide cost estimates and completion times, and schedule preventative maintenance when appropriate.