Evening Service Advisor - 3pm to 11pm

Bayview Kubota; Fredericton; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Health & dental

RRSP shared contribution

Boot allowance

Paid training

Competitive Market Compensation

Job summary

Bayview Kubota in Fredericton, NB invites an Evening Service Advisor to join our service team. You will greet customers, open repair orders, and collect detailed vehicle concerns to aid diagnosis.

You will verify warranty recalls and determine eligibility, processing claims where applicable. Work with the Service Foreman and techs to keep customers informed through repair, provide cost estimates and completion times, and schedule preventative maintenance when appropriate.

Qualifications

• 3+ years Automotive/Truck dealership experience.
• Excellent customer service skills with ability to multitask in a fast-paced environment.
• Proficient with MS Excel and MS Word.

Responsibilities

• Greet customers and open repair orders with detailed vehicle information.
• Verify open warranty recalls or campaigns for the customer.
• Confirm warranty eligibility and process warranty claims.

Skills

Customer service

MS Excel

MS Word

Tools

Windows

Job description

Come and build a career withBayview! We are seeking an Evening Service Advisor to play a key role in supporting our customers and service team. This is a great opportunity to join our awesome team in Fredericton, NB!

The Role:

• Greet and welcome customers. Open repair orders with accurate and thorough information, including the details of the vehicle concerns, to assist with proper diagnosis.
• Verify open warranty recalls or campaigns available for the customer.
• Confirm Warranty eligibility and process the warranty claims.
• Work with Service Foreman and technicians to maintain clear communication with the customer and ensure that their concerns are addressed quickly.
• Maintain this communication with the customers throughout the repair process, including, the customer’s approval of the repair, an estimate of the cost and an expected time of completion.
• Ensure all charges are calculated and posted with accuracy to ensure timely close of Repair Orders
• Identify possible upcoming Preventative Maintenance services with customers and schedule for them.
• Maintain an organized workspace and adhere to all company policies and procedures.
• May include other administrative duties as assigned by the Service Manager or Foreman.

Requirements:

• Strong computer skills with an emphasis on Windows-based programs and MS Excel & Word.
• Minimum of 3 years Automotive / Truck dealership experience.
• Excellent Customer Service Skills with the ability to prioritize and focus in a fast-paced environment
• Cooperative and team-oriented personality with a professional positive attitude.

We offer a comprehensive benefits package including:

• Health & dental
• RRSP shared contribution
• Boot allowance
• Paid training
• Competitive Market Compensation

We are an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without discrimination.