Evening Service Advisor - Auto Care & Customer Experience

Bayview Trucks - Saint John; Fredericton; On-site; CAD 42,000 - 57,000; Full time

Benefits offered by this job

Health & dental

RRSP shared contribution

Boot allowance

Paid training

Competitive Market Compensation

Job summary

Bayview Trucks in Fredericton, NB is seeking an Evening Service Advisor to join our service team. You will greet customers, open repair orders with accurate vehicle details, verify warranty recalls, and communicate with customers throughout the repair process.

You will work closely with the Service Foreman and technicians to provide clear estimates, obtain approvals, and keep the customer informed. A strong computer skills, experience in automotive or truck dealership, and a customer-focused

Qualifications

• 3 years automotive/truck dealership experience
• Strong customer service skills in a fast-paced environment
• Cooperative and team-oriented attitude

Responsibilities

• Greet and welcome customers; open repair orders with vehicle concerns
• Verify open warranty recalls or campaigns for the customer
• Confirm warranty eligibility and process warranty claims
• Coordinate with Service Foreman and technicians to keep customers informed
• Maintain communication with customers throughout repair; approve repairs and provide cost estimates
• Ensure accurate posting of all charges to close repair orders timely
• Identify preventive maintenance opportunities and schedule them
• Maintain organized workspace and comply with company policies
• May perform other administrative duties as assigned by the Service Manager or Foreman

Skills

Computer skills

MS Excel

MS Word

Customer service

Tools

Windows-based programs

Job description

Bayview Trucks in Fredericton, NB is seeking an Evening Service Advisor to join our service team. You will greet customers, open repair orders with accurate vehicle details, verify warranty recalls, and communicate with customers throughout the repair process.

You will work closely with the Service Foreman and technicians to provide clear estimates, obtain approvals, and keep the customer informed. A strong computer skills, experience in automotive or truck dealership, and a customer-focused