Evening Service Advisor - 3pm to 11pm

Bayview Kenworth; Fredericton; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Health & dental

RRSP shared contribution

Boot allowance

Paid training

Competitive market compensation

Job summary

Bayview Kenworth in Fredericton, NB seeks an Evening Service Advisor to welcome customers, open repair orders, and guide them through the repair process. You will verify recalls, process warranty claims, and communicate with service staff to ensure timely completion.

Ideal candidates have at least 3 years in automotive/truck dealerships, strong computer skills (MS Excel/Word), and a cooperative, customer-focused attitude suitable for a fast-paced environment.

Qualifications

• Min 3 years automotive/truck dealership experience.
• Excellent customer service and communication skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet customers and open repair orders with accurate vehicle details.
• Verify open warranty recalls or campaigns for the customer.
• Confirm warranty eligibility and process warranty claims.
• Coordinate with Service Foreman and technicians to update customers.

Skills

MS Excel

MS Word

Windows OS

Tools

Dealer Management System (DMS)

Job description

Come and build a career withBayview! We are seeking an Evening Service Advisor to play a key role in supporting our customers and service team. This is a great opportunity to join our awesome team in Fredericton, NB!

The Role:

• Greet and welcome customers. Open repair orders with accurate and thorough information, including the details of the vehicle concerns, to assist with proper diagnosis.
• Verify open warranty recalls or campaigns available for the customer.
• Confirm Warranty eligibility and process the warranty claims.
• Work with Service Foreman and technicians to maintain clear communication with the customer and ensure that their concerns are addressed quickly.
• Maintain this communication with the customers throughout the repair process, including, the customer’s approval of the repair, an estimate of the cost and an expected time of completion.
• Ensure all charges are calculated and posted with accuracy to ensure timely close of Repair Orders
• Identify possible upcoming Preventative Maintenance services with customers and schedule for them.
• Maintain an organized workspace and adhere to all company policies and procedures.
• May include other administrative duties as assigned by the Service Manager or Foreman.

Requirements:

• Strong computer skills with an emphasis on Windows-based programs and MS Excel & Word.
• Minimum of 3 years Automotive / Truck dealership experience.
• Excellent Customer Service Skills with the ability to prioritize and focus in a fast-paced environment
• Cooperative and team-oriented personality with a professional positive attitude.

We offer a comprehensive benefits package including:

• Health & dental
• RRSP shared contribution
• Boot allowance
• Paid training
• Competitive Market Compensation

We are an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without discrimination.