Service Advisor

Richwil truck centre ltd; Hanwell Rural Community; On-site; CAD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive salary

Training opportunities

Incentives/bonuses

Boot allowance

Paid vacation & personal days

Group health plan

RRSP benefits

Job summary

Richwil Truck Centre Ltd. in Fredericton, NB, is seeking a Service Advisor with a strong work ethic and a focus on customer service to join our busy service department.

This role centers on handling invoices, service records, data entry, and ensuring accurate documentation while delivering high-quality customer care. You will proactively generate leads, drive service sales, manage work orders, and coordinate scheduling to ensure a positive customer experience.

Qualifications

• Strong commitment to customer service.
• Excellent communication skills.
• Good organizational skills.
• Capable of multitasking.
• Knowledgeable of Microsoft Office.
• Experience in data entry and/or similar posting in automotive.
• Willingness to work in a team environment.
• Commitment to a safe workplace.
• Experience with CDK/ADP Software is considered an asset.
• Experience in the trucking industry is considered an asset.

Responsibilities

• Proactively generate and prioritize leads by reviewing repair history, analyzing diagnostics, contacting customers to recommend services, scheduling visits, and documenting outreach.
• Drive service sales by assessing customer needs, recommending maintenance, troubleshooting, defining required work, creating work orders, and coordinating scheduling.
• Maximize shop efficiency by planning work time, coordinating resources, arranging vendor jobs, confirming appointments with customers, and actively participating in pulse and service management meetings.
• Ensure a positive customer experience by welcoming customers, verifying appointments, performing inspections, addressing requests, offering additional services, and maintaining communication on changes or issues.
• Build long-term customer relationships by clearly reviewing completed work, explaining deferred recommendations, suggesting future services, closing work orders, issuing invoices, booking follow-up appointments, returning the vehicle, and capturing customer feedback.
• Foster a positive and collaborative service department culture by embracing diversity, promoting teamwork and accountability, protecting confidentiality, pursuing ongoing professional development, and contributing to business goals through active project participation and knowledge sharing.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Microsoft Office

Data entry

Team player

Safety minded

CDK/ADP Software

Trucking industry knowledge

Tools

CDK/ADP Software

Job description

Department: Service
Reports To: Service Manager

Overview

Richwil Truck Centre Ltd. is seeking a highly motivated, experienced individual with a strong work ethic and a focus on customer service to join our Fredericton team's ever-growing service department and take on the supportive role of Service Advisor. This position is an integral & vital part of the service department and is responsible for the day-to-day processing of invoices and service records, data entry, reviewing all service invoices for accuracy, answering phones, processing electronic quote documents, being reliable for posting of billable time and more.

Key Responsibilities

• Proactively generate and prioritize leads by reviewing repair history, analyzing diagnostics, contacting customers to recommend services, scheduling visits, and documenting outreach.
• Drive service sales by assessing customer needs, recommending maintenance, troubleshooting, defining required work, creating work orders, and coordinating scheduling.
• Maximize shop efficiency by planning work time, coordinating resources, arranging vendor jobs, confirming appointments with customers, and actively participating in pulse and service management meetings.
• Ensure a positive customer experience by welcoming customers, verifying appointments, performing inspections, addressing requests, offering additional services, and maintaining communication on changes or issues.
• Build long-term customer relationships by clearly reviewing completed work, explaining deferred recommendations, suggesting future services, closing work orders, issuing invoices, booking follow-up appointments, returning the vehicle, and capturing customer feedback.
• Foster a positive and collaborative service department culture by embracing diversity, promoting teamwork and accountability, protecting confidentiality, pursuing ongoing professional development, and contributing to business goals through active project participation and knowledge sharing.

Qualifications

• Strong commitment to customer service
• Excellent communication skills
• Good organizational skills
• Capable of multitasking
• Knowledgeable of Microsoft Office
• Experience in data entry and/or similar posting in automotive
• Willingness to work in a team environment
• Commitment to a safe workplace
• Experience with CDK/ADP Software is considered an asset
• Experience in the trucking industry is considered an asset

Compensation

• Competitive industry salary, based on experience and qualifications
• Training opportunities
• Employee incentive/training bonuses
• Boot allowance
• Paid vacation/personal days
• Group health benefit plan
• RRSP benefit plan