Service Advisor

Moncton; City of Moncton; On-site; CAD 25,000 - 39,000; Full time

Benefits offered by this job

Health & dental

RRSP shared contribution

Boot allowance

Paid training

Competitive hourly rates

Job summary

Bayview is seeking a Service Advisor to support customers and our service team. You will greet customers, open repair orders, verify recalls, and coordinate with technicians to ensure clear communication throughout the repair process. You will also estimate costs, obtain approvals, and track ETA.

The ideal candidate brings at least 3 years of automotive dealership experience and strong Excel/Word skills, plus a customer-focused, team-oriented attitude in a fast-paced environment.

Qualifications

• Strong computer skills with emphasis on Windows-based programs and MS Excel & Word.
• Minimum of 3 years Automotive/Truck dealership experience.
• Excellent Customer Service skills with the ability to prioritize in a fast-paced environment.
• Cooperative and team-oriented personality with a professional positive attitude.

Responsibilities

• Greet and welcome customers. Open repair orders with accurate vehicle concerns to aid diagnosis.
• Verify open warranty recalls or campaigns for the customer.
• Confirm warranty eligibility and process warranty claims.
• Coordinate with Service Foreman and technicians to maintain clear customer communication.
• Maintain ongoing communication with customers about repairs, approvals, estimates, and ETA.
• Ensure charges are calculated and posted accurately for timely close of repair orders.
• Identify upcoming preventative maintenance services with customers and schedule them.
• Maintain an organized workspace and follow company policies and procedures.
• May include other administrative duties as assigned by the Service Manager or Foreman.

Skills

MS Excel

MS Word

Customer service

Team player

Windows

Tools

Windows OS

Job description

Build a career with Bayview! We are seeking aService Advisor to play a key role in supporting our customers and service team. Reporting to the Service Manager, the Service Advisor is a confident, energetic, CUSTOMER FOCUSED member of the Service department.

The Role:

• Greet and WELCOME customers. Open Repair orders with accurate and thorough information, including the details of the vehicle concerns, to assist with proper diagnosis.
• Verify open warranty recalls or campaigns available for the customer.
• Confirm Warranty eligibility and process the warranty claims.
• Work with Service Foreman and technicians to maintain clear communication with the customer and ensure that their concerns are addressed quickly.
• Maintain this communication with the customers throughout the repair process, including, the customer’s approval of the repair, an estimate of the cost and an expected time of completion.
• Ensure all charges are calculated and posted with accuracy to ensure timely close of Repair Orders
• Identify possible upcoming Preventative Maintenance services with customers and schedule for them.
• Maintain an organized workspace and adhere to all company policies and procedures.
• May include other administrative duties as assigned by the Service Manager or Foreman.

Requirements:

• Strong computer skills with an emphasis on Windows-based programs and MS Excel & Word.
• Minimum of 3 years Automotive / Truck dealership experience.
• Excellent Customer Service Skills with the ability to prioritize and focus in a fast-paced environment
• Cooperative and team-oriented personality with a professional positive attitude.

We offer a comprehensive benefits package including:

• Health & dental
• RRSP shared contribution
• Boot allowance
• Paid training
• Competitive hourly rates.

We are an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without discrimination.