Evening Service Advisor - 3pm to 11pm

Bayview Trucks - Saint John; Fredericton; Presencial; CAD 42 000 - 57 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health & dental

RRSP shared contribution

Boot allowance

Paid training

Competitive Market Compensation

Resumo da oferta

Bayview Trucks in Fredericton, NB is seeking an Evening Service Advisor to join our service team. You will greet customers, open repair orders with accurate vehicle details, verify warranty recalls, and communicate with customers throughout the repair process.

You will work closely with the Service Foreman and technicians to provide clear estimates, obtain approvals, and keep the customer informed. A strong computer skills, experience in automotive or truck dealership, and a customer-focused

Qualificações

• 3 years automotive/truck dealership experience
• Strong customer service skills in a fast-paced environment
• Cooperative and team-oriented attitude

Responsabilidades

• Greet and welcome customers; open repair orders with vehicle concerns
• Verify open warranty recalls or campaigns for the customer
• Confirm warranty eligibility and process warranty claims
• Coordinate with Service Foreman and technicians to keep customers informed
• Maintain communication with customers throughout repair; approve repairs and provide cost estimates
• Ensure accurate posting of all charges to close repair orders timely
• Identify preventive maintenance opportunities and schedule them
• Maintain organized workspace and comply with company policies
• May perform other administrative duties as assigned by the Service Manager or Foreman

Conhecimentos

Computer skills

MS Excel

MS Word

Customer service

Ferramentas

Windows-based programs

Descrição da oferta de emprego

Come and build a career withBayview! We are seeking an Evening Service Advisor to play a key role in supporting our customers and service team. This is a great opportunity to join our awesome team in Fredericton, NB!

The Role:

• Greet and welcome customers. Open repair orders with accurate and thorough information, including the details of the vehicle concerns, to assist with proper diagnosis.
• Verify open warranty recalls or campaigns available for the customer.
• Confirm Warranty eligibility and process the warranty claims.
• Work with Service Foreman and technicians to maintain clear communication with the customer and ensure that their concerns are addressed quickly.
• Maintain this communication with the customers throughout the repair process, including, the customer’s approval of the repair, an estimate of the cost and an expected time of completion.
• Ensure all charges are calculated and posted with accuracy to ensure timely close of Repair Orders
• Identify possible upcoming Preventative Maintenance services with customers and schedule for them.
• Maintain an organized workspace and adhere to all company policies and procedures.
• May include other administrative duties as assigned by the Service Manager or Foreman.

Requirements:

• Strong computer skills with an emphasis on Windows-based programs and MS Excel & Word.
• Minimum of 3 years Automotive / Truck dealership experience.
• Excellent Customer Service Skills with the ability to prioritize and focus in a fast-paced environment
• Cooperative and team-oriented personality with a professional positive attitude.

We offer a comprehensive benefits package including:

• Health & dental
• RRSP shared contribution
• Boot allowance
• Paid training
• Competitive Market Compensation

We are an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without discrimination.