Service Advisor

Bayview Kenworth; City of Moncton; On-site; CAD 28,000 - 41,000; Full time

Benefits offered by this job

Health & dental

RRSP shared contribution

Boot allowance

Paid training

Competitive hourly rates

Job summary

Bayview Kenworth in Moncton, NB is seeking a Service Advisor to support customers and the service team. You will greet customers, open repair orders with vehicle concerns, verify warranty recalls, process warranty claims, and coordinate with technicians to keep customers informed and ensure timely completion.

Strong emphasis on customer service in a fast-paced dealership setting, with opportunities to identify preventive maintenance needs and maintain accurate billing.

Qualifications

• Minimum of 3 years Automotive/Truck dealership experience.
• @
• Proven commitment to excellent customer service.

Responsibilities

• Greet and welcome customers and open repair orders with detailed information.

Skills

Automotive dealership experience

Customer service excellence

MS Excel

MS Word

Windows-based systems

Tools

Windows OS

MS Excel

MS Word

Job description

Build a career with Bayview! We are seeking aService Advisor to play a key role in supporting our customers and service team. Reporting to the Service Manager, the Service Advisor is a confident, energetic, CUSTOMER FOCUSED member of the Service department.

The Role:

• Greet and WELCOME customers. Open Repair orders with accurate and thorough information, including the details of the vehicle concerns, to assist with proper diagnosis.
• Verify open warranty recalls or campaigns available for the customer.
• Confirm Warranty eligibility and process the warranty claims.
• Work with Service Foreman and technicians to maintain clear communication with the customer and ensure that their concerns are addressed quickly.
• Maintain this communication with the customers throughout the repair process, including, the customer’s approval of the repair, an estimate of the cost and an expected time of completion.
• Ensure all charges are calculated and posted with accuracy to ensure timely close of Repair Orders
• Identify possible upcoming Preventative Maintenance services with customers and schedule for them.
• Maintain an organized workspace and adhere to all company policies and procedures.
• May include other administrative duties as assigned by the Service Manager or Foreman.

Requirements:

• Strong computer skills with an emphasis on Windows-based programs and MS Excel & Word.
• Minimum of 3 years Automotive / Truck dealership experience.
• Excellent Customer Service Skills with the ability to prioritize and focus in a fast-paced environment
• Cooperative and team-oriented personality with a professional positive attitude.

We offer a comprehensive benefits package including:

• Health & dental
• RRSP shared contribution
• Boot allowance
• Paid training
• Competitive hourly rates.

We are an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without discrimination.