Equipment service technician

STERIS; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading life sciences company in Quebec seeks a Life Sciences Equipment Service Technician to provide maintenance and support. Responsibilities include preventative maintenance, troubleshooting, and enhancing customer satisfaction. Candidates should have a Secondary School Diploma and be bilingual in English and French. Benefits include a comprehensive package with salary, vehicle, and 3 weeks paid vacation. This remote role emphasizes flexible hours and strong customer relationships.

Benefits

Base Salary + Incentive Compensation Program

Company Provided Vehicle

3 weeks paid vacation

Qualifications

• 1 year of relevant experience required.
• Must be able to lift up to 25 pounds and push 50 pounds.
• Ability to work flexible hours.

Responsibilities

• Perform preventative and corrective maintenance.
• Drive customer satisfaction through proactive communication.
• Identify sales opportunities and recommend products.

Skills

Bilingual (English and French)

Interpersonal communication

Technical troubleshooting

Education

Secondary School Diploma

Associate's or Bachelor's degree in electronics or mechanical discipline

Job description

As a Life Sciences Equipment Service Technicianat STERIS, you will act as a trusted advisor to our Customers in the maintenance and procurement of Life Sciences products, both medical devices and consumables. You will drive an exceptional Customer experience by providing on-site preventative maintenance, troubleshooting, repair, equipment modification, and installation support on complex mechanical, electro-mechanical, and electronic units in a high stress healthcare environment.

This is a remote based Customer facing position. To support and service our Customers in this assigned territory candidates must be based out of one of the following provinces: Quebec, Montreal (Longueuil preferred)

What you will do as an Equipment Service Technician

• Drive Customer satisfaction through pro-active communication and commitment to resolving Customer's issues and problems expediently.
• Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner.
• Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
• Ensure a positive Customer experience by providing timely preventative maintenance performance, service calls, warranty calls, field upgrade programs, etc. Perform minor installations as required.
• Maintain a working relationship with the Area Service Manager to advise of activity and changes related to sales opportunities in assigned territory.
• Increase company growth through identifying sales opportunities and recommending STERIS products/services to Customers. Communicate leads to management and sales staff. Be a positive ambassador for STERIS at Customer sites.
• Respond to routine Customer and sales questions regarding equipment operation and performance. At the Area Service Manager's discretion, provide on-site support to the sales organization, limited to identifying opportunities, sizing, and utility requirements.

The Experience, Skills and Abilities Needed

Required:

• Secondary School Diploma, Graduation Certificate, or CAEC with 1 year of relevant experience
• Ability to work flexible hours, sometimes outside "normal business hours"
• Must live within 50 miles of center of territory
• Must be able to lift up to 25 pounds at times and push wheeled transporters up to about 50 pounds
• Must be bilingual (English and French)

Preferred:

• Associate's or Bachelor's degree in electronics, mechanical or similar discipline with 1 year of relevant experience
• General knowledge of GMPs (Good Manufacturing Practices) and GLPs (Good Laboratory Practices)

Other:

• Excellent interpersonal and Customer communication skills
• Strong technical and troubleshooting skills

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

• Base Salary + Incentive Compensation Program
• Company Provided Vehicle + Cell Phone + Laptop
• Excellent Healthcare, Dental, and Vision Benefits
• 3 weeks paid vacation per year + company holidays based on Province
• RRSP matching program
• Parental Leave
• Opportunities for advancement in a stable long-term career
• Hands-on Training Program
• Additional Add-On Benefits/Discounts