Equipment Service Technician

STERIS; Longueuil; Remote; CAD 50,000 - 70,000; Full time

Job summary

A healthcare solutions provider is seeking a Life Sciences Equipment Service Technician in Longueuil. This remote position involves providing on-site maintenance and support for medical devices and consumables, ensuring customer satisfaction. Candidates should be bilingual in English and French, with at least 1 year of relevant experience and a secondary school diploma or higher. The role includes troubleshooting and repairing equipment, as well as handling preventive maintenance tasks. Comprehensive benefits and opportunities for career advancement are offered.

Benefits

Base Salary + Incentive Compensation

Company Provided Vehicle

Healthcare, Dental, and Vision Benefits

3 weeks paid vacation

RRSP matching program

Opportunities for advancement

Qualifications

• 1 year of relevant experience in equipment service.
• Ability to lift up to 25 pounds and push wheeled transporters up to 50 pounds.
• Flexibility to work outside normal business hours.

Responsibilities

• Perform preventive and corrective maintenance on STERIS and related products.
• Communicate with customers to drive satisfaction and resolve issues.
• Troubleshoot and repair mechanical and electro-mechanical systems.

Skills

Bilingual (English and French)

Technical and troubleshooting skills

Interpersonal and customer communication skills

Education

Secondary School Diploma or Graduation Certificate

Associate's or Bachelor’s degree in electronics or similar discipline

Job description

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

As a Life Sciences Equipment Service Technicianat STERIS, you will act as a trusted advisor to our Customers in the maintenance and procurement of products, both medical devices and consumables. You will drive an exceptional Customer experience by providing on-site preventative maintenance, troubleshooting, repair, equipment modification, and installation support on complex mechanical, electro-mechanical, and electronic units in a high stress healthcare environment.

This is a remote based Customer facing position. To support and service our Customers in this assigned territory candidates must be based out of one of the following provinces : Quebec, Montreal (Longueuil preferred)

What you will do as an Equipment Service Technician

Drive Customer satisfaction through pro-active communication and commitment to resolving Customer’s issues and problems expediently.

Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner.

Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.

Ensure a positive Customer experience by providing timely preventative maintenance performance, service calls, warranty calls, field upgrade programs, etc. Perform minor installations as required.

Maintain a working relationship with the Area Service Manager to advise of activity and changes related to sales opportunities in assigned territory.

Increase company growth through identifying sales opportunities and recommending STERIS products / services to Customers. Communicate leads to management and sales staff. Be a positive ambassador for STERIS at Customer sites.

Respond to routine Customer and sales questions regarding equipment operation and performance. At the Area Service Manager’s discretion, provide on-site support to the sales organization, limited to identifying opportunities, sizing, and utility requirements.

The Experience, Skills and Abilities Needed

Required :

Secondary School Diploma, Graduation Certificate, or CAECwith 1 year of relevant experience

Ability to work flexible hours, sometimes outside “normal business hours”

Must live within 50 miles of center of territory

Must be able to lift up to 25 pounds at times and push wheeled transporters up to about 50 pounds

• Must be bilingual (English and French)

Preferred :

Associate’s or Bachelor’s degree in electronics, mechanical or similar discipline with 1 year of relevant experience

General knowledge of GMPs (Good Manufacturing Practices) and GLPs (Good Laboratory Practices)

Other :

Excellent interpersonal and Customer communication skills

Strong technical and troubleshooting skills

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer :

Base Salary + Incentive Compensation Program

Company Provided Vehicle + Cell Phone + Laptop

Excellent Healthcare, Dental, and Vision Benefits

3 weeks paid vacation per year + companyholidays based on Province

RRSP matching program

Parental Leave

Opportunities for advancement in a stable long-term career

Hands-on Training Program

Additional Add-On Benefits / Discounts

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE : STE) company with approximately 17,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.