Enterprise SaaS Support Engineer (On-Call)

SwiftConnect; Remote; CAD 50,000 - 75,000; Full time

Job summary

A cutting-edge technology company in Canada is seeking a Customer Support Specialist to provide exceptional support to Enterprise customers. The ideal candidate will possess over 3 years in customer service, demonstrate strong communication skills, and be adept at solving complex technical issues. You will play a crucial role in enhancing customer experiences and ensuring their satisfaction with the platform. This role offers a competitive salary and a dynamic work environment that encourages creativity and innovation.

Benefits

Competitive salary

Innovative work environment

Career growth opportunities

Qualifications

• 3+ years of experience in customer service supporting Enterprise and SaaS applications.
• Expertise in understanding complex technical issues and communicating solutions effectively.
• Ability to triage and resolve a high volume of incoming tickets swiftly.

Responsibilities

• Provide exceptional technical support to customers through email and remote access.
• Document, manage, and resolve customer issues in the system.
• Escalate significant issues to team leaders as needed.

Skills

Technical problem-solving

Customer service

Communication

Attention to detail

Collaboration

Adaptability

Tools

Zendesk

Google Drive

Slack

PostgreSQL

SQL

Job description

A cutting-edge technology company in Canada is seeking a Customer Support Specialist to provide exceptional support to Enterprise customers. The ideal candidate will possess over 3 years in customer service, demonstrate strong communication skills, and be adept at solving complex technical issues. You will play a crucial role in enhancing customer experiences and ensuring their satisfaction with the platform. This role offers a competitive salary and a dynamic work environment that encourages creativity and innovation.